Patents by Inventor Charles H. Vance

Charles H. Vance has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for managing customer communication by approving the communication based on a set of criteria before distributing the communication in response to customer's need
    Patent number: 7266506
    Abstract: A method of managing a customer communication within a business is disclosed. The customer communication is generated in response to an identified need and input into a computerized database. The distribution of the communication is also tracked and the tracking information stored in the database.
    Type: Grant
    Filed: May 14, 2003
    Date of Patent: September 4, 2007
    Assignee: AT&T BLS Intellectual Property, Inc.
    Inventors: William Trannon Thomas, Rodney Glen McCoy, Mary Elizabeth Hightower, Charles H. Vance
  • System and method for managing initiative delivery process
    Patent number: 6966061
    Abstract: A program initiative management tool provides managers with a view of program initiative status by task (phase). Program initiatives are listed in order of priority. Target completion dates and actual completion dates are entered for each task using different text formats and/or colors, or other visual cues to indicate whether the entry is an actual date or a target completion date. In addition, jeopardies are illustrated in the program initiative management tool when resources or required inputs are not available to complete a particular task by its target completion date. A program initiative delivery process document includes all activities that can be performed to complete tasks in a program initiative. The program initiative delivery process document provides a template for program initiative development. A relational database stores descriptions of activities, resources and input/output flags required to complete tasks.
    Type: Grant
    Filed: September 20, 2001
    Date of Patent: November 15, 2005
    Assignee: BellSouth Intellectual Property Corp.
    Inventors: Charles H. Vance, Laurie Dean, Lee Bullard
  • Method and system for managing a customer communication
    Publication number: 20040230686
    Abstract: A method of managing a customer communication within a business is disclosed. The customer communication is generated in response to an identified need and input into a computerized database. The distribution of the communication is also tracked and the tracking information stored in the database.
    Type: Application
    Filed: May 14, 2003
    Publication date: November 18, 2004
    Inventors: William Trannon Thomas, Rodney Glen McCoy, Mary Elizabeth Hightower, Charles H. Vance