Patents by Inventor Charles J. Forsythe

Charles J. Forsythe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Outbound dialing solutions for MPS IVR
    Patent number: 8917859
    Abstract: A system and method for automated communication to at least one end user. In one example, a system includes an interactive voice response (IVR) platform and a decision engine for creating a campaign that configures the IVR platform to perform outbound calls to the at least one end user to execute a task. The IVR based system calls the at least one end user based on the created campaign, records results of the call which indicate execution status of the task, and controls the future calls made by the campaign based on the results of the at least one call.
    Type: Grant
    Filed: July 30, 2013
    Date of Patent: December 23, 2014
    Assignee: Cellco Partnership
    Inventors: Michael Brimshan, Charles J. Forsythe
  • Digital footprint driven multi-channel integrated support system
    Patent number: 8060418
    Abstract: A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across multiple support channels (e.g., ‘on-the-box’, web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
    Type: Grant
    Filed: March 3, 2009
    Date of Patent: November 15, 2011
    Assignee: Accenture Global Services Limited
    Inventors: Robert W. Honts, Robert E. Wollan, Allen J. Delattre, Daniel G. Andrews, John J. Murray, II, Stephanie D. Sadowski, Charles J. Forsythe
  • DIGITAL FOOTPRINT DRIVEN MULTI-CHANNEL INTEGRATED SUPPORT SYSTEM
    Publication number: 20090228379
    Abstract: A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across multiple support channels (e.g., ‘on-the-box’, web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
    Type: Application
    Filed: March 3, 2009
    Publication date: September 10, 2009
    Inventors: Robert W. Honts, Robert E. Wollan, Allen J. Delattre, Daniel G. Andrews, John J. Murray, II, Stephanie D. Sadowski, Charles J. Forsythe