Abstract: A method of tracking and acting on events related to the delivery of a mail piece is provided. An integrated record associated with an addressee of a mail piece is created. The mail piece is given a unique identifier and the mail piece is associated with the addressee. The mail piece is placed in a mail stream and the date and nature of associated delivery events is recorded. After a predetermined delivery event occurs, a follow-up communication is transmitted to the addressee, and the date of this follow-up communication is recorded. The date of any response by the addressee to the follow-up communication is also recorded. To the integrated record associated with the addressee is added the date and nature of the delivery events associated with the mail piece, the date of the follow-up communication, and the date of any response by the addressee to the follow up communication.

Abstract: A system for automatic preparation of mail pieces for special service mailing has a transport device for transporting a series of mail pieces such as envelopes one-by-one in a first path, each envelope having imprinted information. A scanner in the first path reads predetermined information off each envelope. Return receipts are simultaneously fed in a second path past at least one printer, the second path joining the first path at a junction after the printer. The scanner is linked directly to the printer so that the information read from an envelope is immediately applied by the printer to the return receipt, and the prepared return receipt is then secured to the envelope.