Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A method and controller are provided for use in a communication system including a plurality of user terminals in communication with each other and the controller via a plurality of communication channels. The method includes receiving, by the controller from a sender user terminal, a message designated to be communicated to a recipient associated with a recipient user terminal. Additionally, the method includes posting, by the controller via a dashboard interface, the message to a discussion to which it pertains. Finally, the method includes distributing, by the controller, the message to the recipient user terminal based on a preferred communication channel, availability, and workload for the recipient associated with the recipient user terminal.

Abstract: A process-enabled collaboration system integrates the collaboration tools and applications needed for a remote project into a single portal. The collaboration system identifies the type of project to be performed, and generates a custom collaboration site tailored to the specific project. The custom collaboration site provides a convenient and direct relationship between remote members of a project team and the collaborative tools and information they will use.

Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A knowledge transfer system is described for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location. The knowledge transfer system includes a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers and program code and associated data defining role-specific portals for individual expert workers and apprentice workers. The program code is configured to access the memory system for storage and retrieval of data associated with the role-specific portals. The knowledge transfer system further includes program code which defines one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers and a multi-media knowledge repository which is configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process.

Abstract: A dynamic collaboration assistant application for use in a computing system including a terminal connected to a server. The dynamic collaboration assistant application includes a collaborative gateway application for generating a collaborative gateway GUI on the terminal. A context listener module located on the terminal is used to continuously monitor a context in which a user is using the terminal. A context translator module analyzes the context message and dynamically adjusts the display of the plurality of collaboration applications in the collaborative gateway GUI as a function of the context in which the user is using the terminal.

Abstract: A processing device used to support communications between users of the collaboration system is operative to capture occurrence of at least one event defined in accordance with a project plan. Information regarding each such captured event is stored and an activity report based at least in part upon the stored event information is provided by the processing device to at least one other user of the collaboration system. Report annotations may be associated with the activity report. A controller within the collaboration system is employed to route the activity report (and any associated annotations) to other users of the collaboration system. The recipients of the activity report may submit their own annotations to the controller for association with the activity report. Furthermore, the controller may operate to aggregate the activity report with other activity reports.

Abstract: A processing device used to support communications between users of the collaboration system is provided with a graphical user interface. A graphical context activation mechanism associated with a discussion between users of the collaboration system may be displayed. Responsive to a selection input, a graphical illustration of information regarding the users participating in the discussion is displayed. The graphical illustration may comprise indicia of location of at least one of the users that may be displayed, for example, within the context of a geographical map. The graphical illustration may further comprise indicia of identity of at least one of the users. Additionally, a textual context activation mechanism may be provided and utilized in the same manner, thereby allowing text-based context regarding the message to be displayed. In this manner, team-wide context may be more readily established.

Abstract: A user terminal may be employed to generate a first message and, substantially simultaneously or thereafter, append a first plurality of metadata values to the first message, which metadata values are based on standardized metadata attributes. Subsequent messages may likewise have a second plurality of metadata values appended thereto, which messages are thereafter associated with the first message when the corresponding plurality of metadata values compare favorably. The comparison processing of metadata used to determine when messages should be associated with one another is preferably carried out using a back-end controller. Additionally, one or more content files may also be associated with such messages, which content files assist users of the system in developing context concerning various messages. In this manner, team-wide context may be more readily established, thereby fostering better understanding between team members and, consequently, more efficient collaboration.

Abstract: A knowledge transfer system is described for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location. The knowledge transfer system includes a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers and program code and associated data defining role-specific portals for individual expert workers and apprentice workers. The program code is configured to access the memory system for storage and retrieval of data associated with the role-specific portals. The knowledge transfer system further includes program code which defines one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers and a multi-media knowledge repository which is configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process.

Abstract: A method that includes obtaining human performance related data from at least one remotely located application service provider, organizing the data into at least one metric, preparing an interpretation of the data and providing interactive, on-line access to the data and the interpretation.

Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A dynamic collaboration assistant application for use in a computing system including a terminal connected to a server. The dynamic collaboration assistant application includes a collaborative gateway application for generating a collaborative gateway GUI on the terminal. A context listener module located on the terminal is used to continuously monitor a context in which a user is using the terminal. A context translator module analyzes the context message and dynamically adjusts the display of the plurality of collaboration applications in the collaborative gateway GUI as a function of the context in which the user is using the terminal.

Abstract: A method that includes obtaining human performance related data from at least one remotely located application service provider, organizing the data into at least one metric, preparing an interpretation of the data and providing interactive, on-line access to the data and the interpretation.