Abstract: A computer-implemented method for generating an ordered list of craft departures from a known origin point based on an operational cost and a predicted passenger satisfaction cost. The method collects historical data about one or more passengers, wherein the historical data comprises one or more craft operations and associated passenger complaint and satisfaction data. The method further trains a passenger satisfaction prediction model based on the collected historical data and computes the predicted passenger satisfaction cost for each of the craft departures based on the trained passenger satisfaction prediction model. The method further generates an ordered list of craft departures based on a combination of the operational cost and the computed predicted passenger satisfaction cost.

Abstract: Data content delivery and validation in a computer environment may provide a file system in the computer environment, the file system subdivided into unique folder locations per content type, each of the unique folder locations representing a content type folder. The file system is monitored for changes to a content type folder. An occurrence of a manifest file in the content type folder may be detected, the occurrence of the manifest file ensuring that all files in a package of files associated with the manifest file have arrived. Content of the manifest file may be analyzed to check validity of the files. A content package registry may be queried to determine a base job for processing a given content type associated with the package of files, and the base job may be run to process the package of files.

Abstract: Predictive analysis of customer relationship management elements by receiving service feature data associated with past services, receiving customer feature data, including customer interaction outcome data, for a set of customers associated with the past service, training a machine learning model according to the received feature data and customer feature data, and providing the trained machine learning model to a user, the model configured for predicting a future customer interaction outcome probability according to service feature data associated with a current service, and customer feature data associated with customers of the current service.

Abstract: Evaluating node fulfillment capacity in node order assignment by receiving a current order for node order assignment, retrieving data of each node, the retrieved data of each node including current capacity utilization, determining a probability of backlog on an expected ship date of each node, the probability of backlog being based on the retrieved current capacity utilization, determining a capacity utilization cost of each node based on the probability of backlog on the expected ship date, automatically calculating a fulfillment cost of each node of the current order based on the capacity utilization cost, identifying one or more nodes for the current order with the lowest fulfillment cost and automatically generating a node order assignment assigning the current order to one of the one or more nodes with the lowest fulfillment cost.

Abstract: A method for continuously tracking business performance impact of order sourcing systems and algorithms that decide how ecommerce orders should be fulfilled by assigning the items of the order to nodes in a fulfillment network such as stores, distribution centers, and third party logistics—to provide automatic root cause analysis and solution recommendations to pre-defined business problems arising from KPI monitoring. A Business Intelligence (BI) dashboard architecture operates with: 1) a monitoring module that continuously monitors business KPIs and creates abnormality alerts; and 2) a root cause analysis module that is designed specifically for each business problem to give real time diagnosis and solution recommendation. The root cause analysis module receives the created alert, and triggers conducting a root cause analysis at an analytics engine. The BI dashboard and user interface enables visualization of the KPI performance and root cause analysis results.

Abstract: A method and system for considering customized capacity utilization cost in node order fulfillment. The method includes receiving by a customized capacity utilization cost module an electronic record of a current order. The method includes retrieving data of a plurality of nodes and calculating an actual capacity utilization. The method includes automatically converting the actual capacity utilization of each node of the plurality of nodes and a predetermined maximum amount of cost to balance capacity utilization across the plurality of nodes into a customized capacity utilization cost, and transmitting the customized capacity utilization cost to an order fulfillment engine. The method includes receiving by the order fulfillment engine the current order, the processing cost data, and the customized capacity utilization cost. The method includes automatically calculating a fulfillment cost and identifying a node-order assignment with the lowest fulfillment cost.

Abstract: The present disclosure relates generally to the field of retail supply networks. In one specific example, mechanisms are provided to model markdown-avoidance savings for omni-channel fulfillment in retail supply networks. In various embodiments, systems, methods and computer program products are provided.

Abstract: A predictive engine on a computer environment comprising a shared pool of configurable computing resources is executed to perform a predictive analysis on data pipelined into the computer environment, the data received from a plurality of sources and in a plurality of different formats, the predictive engine generating a network level cost information based on the predictive analysis on a dynamic and continuous basis. Asynchronous communication comprising the network level cost information from the predictive engine is received and a set of candidate nodes for order fulfillment is generated based on the network level cost information and a defined distance between the set of candidate nodes and a target destination. An optimization engine on the computer environment is invoked that filters the set of candidate nodes. A number of fulfillment nodes that meet one or more of a constraint and preconfigured rule is output.

Abstract: A method and system determining node order fulfillment performance considering cancelation costs. The method includes receiving a current order for fulfillment node assignment and calculating a cancelation ratio of a node of a plurality of nodes by dividing orders canceled due to back order from the node by orders scheduled from the node collected from a pre-assigned time period. The method also includes determining a cancelation cost of the node based on the cancelation ratio of said node. The method then includes automatically generating a node order assignment based on the determined cancelation cost for fulfillment of a current order.

Abstract: A method and system for evaluating node fulfillment capacity in node order assignment. The method includes receiving by a network average capacity utilization cost module an electronic record of a current order. The method includes retrieving data of a plurality of nodes, calculating an actual capacity utilization on an expected date, and determining a probability of backlog on the expected date. The method includes generating a network average capacity utilization cost model, automatically converting a regular labor cost or a overtime labor cost into a capacity utilization cost, and transmitting the capacity utilization cost of each node to an order fulfillment engine. The method includes receiving by the engine the current order, the processing cost data, and the capacity utilization cost. The method includes automatically calculating a fulfillment cost and identifying a node with the lowest fulfillment cost for assignment.

Abstract: A method and system for evaluating node fulfillment capacity in node order assignment. The method includes receiving by a network average capacity utilization cost module an electronic record of a current order. The method includes retrieving data of a plurality of nodes, calculating an actual capacity utilization on an expected date, and determining a probability of backlog on the expected date. The method includes generating a network average capacity utilization cost model, automatically converting one or more of a plurality of costs and capacity utilization into a capacity utilization cost, and transmitting the capacity utilization cost of each node to an order fulfillment engine. The method includes receiving by the engine the current order, the processing cost data, and the capacity utilization cost. The method includes automatically calculating a fulfillment cost and identifying a node with the lowest fulfillment cost for assignment.

Abstract: A method for enhancing on-premise order management systems (OMS) designed for fulfillment transactions with analytic and optimization technologies and services hosted in a shared multi-tenant software-as-a-service (SaaS) environment, such as a hybrid cloud. The computer-implemented method improves an order management system by leveraging a “punch-out” approach based on user exits to integrate with and augment currently implemented order management processing and transaction flows. Using the hybrid cloud, an entity may retain data such as its accumulated business, sales, test and other data, and then run analytical queries, which can scale to support distributed computing tasks. A framework adaptor/connector is leveraged by the OMS to provide a web client for communicating with and integrating to the SaaS analytics runtime environment, encapsulating all necessary connection pooling, security, and data marshaling complexity away from the order management system to meet strict service response time windows.

Abstract: A system, method and computer program product for continuously tracking business performance impact of order sourcing systems and algorithms that decide how ecommerce orders should be fulfilled by assigning the items of the order to nodes in a fulfillment network such as stores, distribution centers, and third party logistics—to provide automatic root cause analysis and solution recommendations to pre-defined business problems arising from KPI monitoring. A Business Intelligence (BI) dashboard architecture operates with: 1) a monitoring module that continuously monitors business KPIs and creates abnormality alerts; and 2) a root cause analysis module that is designed specifically for each business problem to give real time diagnosis and solution recommendation. The root cause analysis module receives the created alert, and triggers conducting a root cause analysis at an analytics engine. The BI dashboard and user interface enables visualization of the KPI performance and root cause analysis results.

Abstract: A system, method and computer program product for enhancing on-premise order management systems (OMS) designed for fulfillment transactions with analytic and optimization technologies and services hosted in a shared multi-tenant software-as-a-service (SaaS) environment, such as a hybrid cloud. The computer-implemented method improves an order management system by leveraging a “punch-out” approach based on user exits to integrate with and augment currently implemented order management processing and transaction flows. Using the hybrid cloud, an entity may retain data such as its accumulated business, sales, test and other data, and then run analytical queries, which can scale to support distributed computing tasks.

Abstract: Evaluating node fulfillment capacity in node order assignment by receiving a current order for node order assignment, retrieving data of each node, the retrieved data of each node including current capacity utilization, determining a probability of backlog on an expected ship date of each node, the probability of backlog being based on the retrieved current capacity utilization, determining a capacity utilization cost of each node based on the probability of backlog on the expected ship date, automatically calculating a fulfillment cost of each node of the current order based on the capacity utilization cost, identifying one or more nodes for the current order with the lowest fulfillment cost and automatically generating a node order assignment assigning the current order to one of the one or more nodes with the lowest fulfillment cost.

Abstract: Data content delivery and validation in a computer environment may provide a file system in the computer environment, the file system subdivided into unique folder locations per content type, each of the unique folder locations representing a content type folder. The file system is monitored for changes to a content type folder. An occurrence of a manifest file in the content type folder may be detected, the occurrence of the manifest file ensuring that all files in a package of files associated with the manifest file have arrived. Content of the manifest file may be analyzed to check validity of the files. A content package registry may be queried to determine a base job for processing a given content type associated with the package of files, and the base job may be run to process the package of files.

Abstract: A method and system for evaluating node fulfillment capacity in node order assignment. The method includes receiving a current order for node order assignment. The method also includes retrieving data of each node from a plurality of nodes, the retrieved data comprising current capacity utilization, capacity of a current day and capacity of a future day. The method then includes determining a probability of backlog on an expected ship date of each node, the probability of backlog being based on the retrieved current capacity utilization. Further, the method includes automatically converting the probability of backlog, backlog cost, and labor cost of each node into a capacity utilization cost of the each node using a capacity utilization cost model defining a set of predetermined capacity utilization threshold values. Then, the method includes automatically calculating a fulfillment cost of each node of the current order by adding a plurality of costs.

Abstract: Data content delivery and validation in a computer environment may provide a file system in the computer environment, the file system subdivided into unique folder locations per content type, each of the unique folder locations representing a content type folder. The file system is monitored for changes to a content type folder. An occurrence of a manifest file in the content type folder may be detected, the occurrence of the manifest file ensuring that all files in a package of files associated with the manifest file have arrived. Content of the manifest file may be analyzed to check validity of the files. A content package registry may be queried to determine a base job for processing a given content type associated with the package of files, and the base job may be run to process the package of files.

Abstract: A method, system and computer program product for managing an order in an Omni-channel order fulfillment system is disclosed. A stock-keeping unit (SKU) node level cost is predicted for a plurality of SKUs. The order is received containing one or more SKUs. A candidate list of fulfillment nodes is determined for fulfilling each of the one or more SKUs in the order using the predicted SKU node level cost and a fulfillment node-destination shipping distance. One or more fulfillment nodes are selected from the candidate list, and the order is fulfilled using the selected one or more fulfillment nodes.

Abstract: A method for enhancing on-premise order management systems (OMS) designed for fulfillment transactions with analytic and optimization technologies and services hosted in a shared multi-tenant software-as-a-service (SaaS) environment, such as a hybrid cloud. The computer-implemented method improves an order management system by leveraging a “punch-out” approach based on user exits to integrate with and augment currently implemented order management processing and transaction flows. Using the hybrid cloud, an entity may retain data such as its accumulated business, sales, test and other data, and then run analytical queries, which can scale to support distributed computing tasks. A framework adaptor/connector is leveraged by the OMS to provide a web client for communicating with and integrating to the SaaS analytics runtime environment, encapsulating all necessary connection pooling, security, and data marshaling complexity away from the order management system to meet strict service response time windows.