Abstract: Embodiments of the present disclosure relate to systems, methods, and user interfaces for optimizing resource allocation for an organization. More particularly, embodiments of the present disclosure utilize multiple data sets to enable organizations to make intuitive business decisions and plan resources accordingly. To do so, various data is collected at a resource engine that utilizes the data to determine resource utilization, occupancy density, and a recommendation. In various embodiments, the resource utilization, occupancy density, and a recommendation may be provided to a user as an alert, a report, or a user interface. The user interface may additionally enable the user to apply the recommendation. In some embodiments, the recommendation may be automatically applied or the user may be directed to perform the recommendation. The alert, report, or user interface may additionally inform the user of the impact of performing or not performing the recommendation.

Abstract: Embodiments of the present disclosure relate to systems, methods, and user interfaces for optimizing resource allocation for an organization. More particularly, embodiments of the present disclosure utilize multiple data sets to enable organizations to make intuitive business decisions and plan resources accordingly. To do so, various data is collected at a resource engine that utilizes the data to determine resource utilization, occupancy density, and a recommendation. In various embodiments, the resource utilization, occupancy density, and a recommendation may be provided to a user as an alert, a report, or a user interface. The user interface may additionally enable the user to apply the recommendation. In some embodiments, the recommendation may be automatically applied or the user may be directed to perform the recommendation. The alert, report, or user interface may additionally inform the user of the impact of performing or not performing the recommendation.

Abstract: Methods, computer systems, and computer storage media are provided that provide an interactive web-based alerts system. The system provides a combination of features including a mail application and a dashboard for reporting. Initially, automated emails sent from a plurality of sources are received and stored in a database. The automated emails are classified based on criteria including source, subject line, acknowledgement, and/or status. Using these classifications, various reports can be generated to provide insight into the alert quality and quantity. A dashboard interface displays the classified alerts and enables various interactions with the classified plurality of alerts. Based on the interactions, the dashboard interface is automatically updated, in real-time. In some embodiments, the interactions comprise causing an incident to be created for the alert, causing a category of the alert to be updated, or causing a shift report to be generated.

Abstract: Methods, computer systems, and computer-storage medium are provided for monitoring, analyzing, and providing reports regarding direct access technologies, for example DirectAccess, VPN, or VPN-like technologies. User activity associated with DirectAccess servers can be filtered by server location to allow administrators to determine which users, and how many users, utilized or are utilizing each DirectAccess server, which can be identified by geographic locations. In some cases, this information can be used to address technical support issues or to determine which resources of an entity may be under- or over-utilized.

Abstract: Methods, computer systems, and computer-storage medium are provided for monitoring, analyzing, and providing reports regarding direct access technologies, for example DirectAccess, VPN, or VPN-like technologies. User activity associated with DirectAccess servers can be filtered by server location to allow administrators to determine which users, and how many users, utilized or are utilizing each DirectAccess server, which can be identified by geographic locations. In some cases, this information can be used to address technical support issues or to determine which resources of an entity may be under- or over-utilized.

Abstract: Methods, systems, and computer-readable media are disclosed herein for intelligent service request analysis and remedy. In an aspect, a service request related to a computer system is received. Once received, natural language processing is conducted to determine at least one key term associated with the at least one service request. A machine learning algorithm is then used to determine at least one classification group for the at least one service request, wherein the classification group is associated with the remedy. A rate of success is determined for the determined remedy for the classification group. Based on the rate of success exceeding a predetermined threshold, cause the remedy to be implemented in the computer system.

Abstract: Methods, computer systems, and computer storage media are provided that provide an interactive web-based alerts system. The system provides a combination of features including a mail application and a dashboard for reporting. Initially, automated emails sent from a plurality of sources are received and stored in a database. The automated emails are classified based on criteria including source, subject line, acknowledgement, and/or status. Using these classifications, various reports can be generated to provide insight into the alert quality and quantity. A dashboard interface displays the classified alerts and enables various interactions with the classified plurality of alerts. Based on the interactions, the dashboard interface is automatically updated, in real-time. In some embodiments, the interactions comprise causing an incident to be created for the alert, causing a category of the alert to be updated, or causing a shift report to be generated.

Abstract: Embodiments of the present disclosure relate to systems, methods, and user interfaces for optimizing resource allocation for an organization. More particularly, embodiments of the present disclosure utilize multiple data sets to enable organizations to make intuitive business decisions and plan resources accordingly. To do so, various data is collected at a resource engine that utilizes the data to determine resource utilization, occupancy density, and a recommendation. In various embodiments, the resource utilization, occupancy density, and a recommendation may be provided to a user as an alert, a report, or a user interface. The user interface may additionally enable the user to apply the recommendation. In some embodiments, the recommendation may be automatically applied or the user may be directed to perform the recommendation. The alert, report, or user interface may additionally inform the user of the impact of performing or not performing the recommendation.

Abstract: Methods, computer systems, and computer-storage medium are provided for monitoring, analyzing, and providing reports regarding direct access technologies, for example DirectAccess, VPN, or VPN-like technologies. User activity associated with DirectAccess servers can be filtered by server location to allow administrators to determine which users, and how many users, utilized or are utilizing each DirectAccess server, which can be identified by geographic locations. In some cases, this information can be used to address technical support issues or to determine which resources of an entity may be under- or over-utilized.