Publication number: 20070233574
Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.
Type:
Application
Filed:
March 30, 2006
Publication date:
October 4, 2007
Inventors:
Alexander Koegler, Hamid Moghaddam, Christian Haas, Berthold Wocher, Steffen Hartig, Devasena Rajamohan, Joachim Barnbeck, Olivier Dreidemy, Alexandra Mark, Yuh-Cherng Wu, Christopher Ronnewinkel, Michael Lesk, Andre Wachholz-Prill, Martina Lahr, Joerg Walzenbach, Helge Schulte, Volkmar Stegmann, Ingo Pfitzner, Christoph Engler, Wilfried Merkel, Thomas Bach, Cordula Ude, Peer Marschall, Tao Yu, Stefan Adelmann, Rainer Heun, Katja Kasteleiner, Steffen Tatzel, Dagmar Opitz, Martina Keller, Andrea Sudbrack, Uwe Herold, Georg Podhajsky, Thomas Nitschke, Stefan Franke, Wolfgang Nieswand, Michael Jung, Christoph Lehner, Boris Krems, Dietmar Storz, Tariq Khasawneh, Theo Zimmermann, Naci Kalyoncu
Publication number: 20070156476
Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.
Type:
Application
Filed:
December 30, 2005
Publication date:
July 5, 2007
Inventors:
Alexander Koegler, Joachim Barnbeck, Steffen Hartig, Hamid Moghaddam, Berthold Wocher, Peter Meuer, Christian Haas, Olivier Dreidemy, Sebastian Pulkowski, Matthias Schwarz, Attila Orban, Sabine Montnacher, Stephan Hetzer, Jochen Wickel, Jochen Hirth, Daniel Bock, Uwe Mayer, Jens Freund, Stefan Kaetker, Peter Latocha, Gerd Moosmann