Patents by Inventor Christopher Aprea

Christopher Aprea has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center call volume prediction
    Patent number: 11810022
    Abstract: A method for using piecewise forecasts involves obtaining, by a model discovery service, a plurality of models and generating, by a demand prediction service, a plurality of values for a time series variable. The plurality of values corresponding to a plurality of days to be predicted. The method further involves inputting the plurality of values for the time series variable as part of a piecewise forecast to a headcount estimation service and generating, by the headcount estimation service with the piecewise forecast, an estimated headcount from the time series variable.
    Type: Grant
    Filed: February 28, 2020
    Date of Patent: November 7, 2023
    Assignee: Intuit Inc.
    Inventors: Kenneth Grant Yocum, Christopher Aprea, Joseph Michael Mandozzi, Christopher Rivera
  • Contact Center Call Volume Prediction
    Publication number: 20210271925
    Abstract: A method for using piecewise forecasts involves obtaining, by a model discovery service, a plurality of models and generating, by a demand prediction service, a plurality of values for a time series variable. The plurality of values corresponding to a plurality of days to be predicted. The method further involves inputting the plurality of values for the time series variable as part of a piecewise forecast to a headcount estimation service and generating, by the headcount estimation service with the piecewise forecast, an estimated headcount from the time series variable.
    Type: Application
    Filed: February 28, 2020
    Publication date: September 2, 2021
    Applicant: Intuit Inc.
    Inventors: Kenneth Grant Yocum, Christopher Aprea, Joseph Michael Mandozzi, Christopher Rivera