Abstract: A toner composition that includes at least one low molecular weight amorphous polyester resin, at least one high molecular weight amorphous polyester resin, at least one crystalline polyester resin, at least one wax, at least one biocide and at least one colorant, and wherein the toner composition has a minimum fusing temperature of from about 100° C. to about 125° C.

Abstract: Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of an agent and a customer; and performing processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.

Abstract: A process for making particles is provided. In embodiments, a suitable process includes adding a rheology modifier to an emulsion utilized to form toner particles. The rheology modifier permits the use of a higher solid content in the emulsion, with a resulting higher yield of toner particles, without requiring the use of powerful mixing equipment.

Abstract: A process for making toner particles is provided. In embodiments, a suitable process includes adding a washing aid agent to toner particles at the time of washing the toner particles prior to their drying and recover. The washing aid agent assist in the removal of ionic species, including surfactants and ions that are part of the emulsion aggregation process, from the resulting toner particles. Utilization of the washing aid agent produces toner particles having improved charging characteristics.

Abstract: A speech analyzer is integrated or otherwise coupled to an audio player. The speech analyzer is used to identify recorded communication sessions in accordance with a search criterion. A search criterion may be spoken or otherwise communicated to the speech analyzer. Results generated by the speech analyzer are converted into visual information that is presented to a user of the speech analyzer. Results generated by the speech analyzer can be cached for real-time user review while the speech analyzer processes additional stored conversations.

Abstract: Systems and methods for analyzing audio components of communications are provided. In this regard, a representative system incorporates an audio analyzer operative to: receive information corresponding to an audio component of a communication session; generate text from the information; and integrate the text with additional information corresponding to the communication session, the additional information being integrated in a textual format.

Abstract: An additive package is provided for use with toners. The additive package may be utilized with ultra low melt toners formed by emulsion aggregation processes. The additive package of the present disclosure provides toners with a low minimum fusing temperature to enable high speed printing. Toners possessing the additive package of the present disclosure also possess wide fusing latitude, good release, high gloss, high blocking temperature, robust particles, excellent triboelectric charge properties, and the like.

Abstract: Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact center agent and a customer; and assessing quality of the interaction based, at least in part, on information corresponding to at least one of: a history of the customer; and an event corresponding to the customer and occurring subsequent to the interaction.

Abstract: A toner composition that includes at least one low molecular weight amorphous polyester resin, at least one high molecular weight amorphous polyester resin, at least one crystalline polyester resin, at least one wax, at least one biocide and at least one colorant, and wherein the toner composition has a minimum fusing temperature of from about 100° C. to about 125° C.

Abstract: Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.

Abstract: Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.

Abstract: Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact center agent and a customer; and assessing quality of the interaction based, at least in part, on information corresponding to at least one of: a history of the customer; and an event corresponding to the customer and occurring subsequent to the interaction.

Abstract: Systems and methods for recording audio are provided. In this regard, an representative method comprises: receiving audio information corresponding to an audio communication; receiving parameter information corresponding to a manner in which the audio communication is to be provided to a user in audible form; providing the audio information and the parameter information in the form of Internet Protocol (IP) packets; and recording the audio information and the parameter information provided by the IP packets.

Abstract: A process for making particles is provided. In embodiments, a suitable process includes adding a rheology modifier to an emulsion utilized to form toner particles. The rheology modifier permits the use of a higher solid content in the emulsion, with a resulting higher yield of toner particles, without requiring the use of powerful mixing equipment.

Abstract: Included are embodiments of a method for recording in an Internet Protocol (IP) environment. At least one embodiment includes receiving data related to a communication, generating a copied version of at least a portion of the received data, and modifying the copied version of the received data. Other embodiments include sending at least a portion of the modified copied version of the received data to a recording device.

Abstract: Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.

Abstract: A process for producing a fuser member coating including a) adding and reacting a fluoroelastomer, a crosslinking agent, a polar solvent, a fluorine-containing additive, and a deflocculant to form a coating solution, and b) providing the coating solution on the fuser member to form a fuser member coating, wherein the fluorine-containing additive includes pendant fluorinated groups.

Abstract: A fuser member includes a substrate and an outer layer including a polymeric material and a methacrylate-based fluorosurfactant.

Abstract: A communication session analyzer is integrated or otherwise coupled to an audio player to generate a system for analyzing voice-based communication sessions. Embodiments of the system also include a data store and an output device, respectively. The analyzer identifies a communication session attribute. An automated or human reviewer of a stored communication session forwards an assessment for an observed communication session. The data store receives and stores the communication session attribute with the assessment in a common format. Alternatively, an output device generates a representation that includes the communication session attribute and the assessment. When customer feedback is available for a particular communication session, the system identifies the communication session as one that should be reviewed.

Abstract: Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.