Patents by Inventor Christopher J. Vavra

Christopher J. Vavra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice print tagging of interactive voice response sessions
    Patent number: 9014347
    Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
    Type: Grant
    Filed: October 22, 2013
    Date of Patent: April 21, 2015
    Assignee: International Business Machines Corporation
    Inventors: Victor S. Moore, David Nahamoo, Wendi L. Nusbickel, Christopher J. Vavra
  • Voice print tagging of interactive voice response sessions
    Patent number: 8903052
    Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: December 2, 2014
    Assignee: International Business Machines Corporation
    Inventors: Victor S. Moore, David Nahamoo, Wendi L. Nusbickel, Christopher J. Vavra
  • VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS
    Publication number: 20140270112
    Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
    Type: Application
    Filed: March 15, 2013
    Publication date: September 18, 2014
    Applicant: International Business Machines Corporation
    Inventors: Victor S. Moore, David Nahamoo, Wendi L. Nusbickel, Christopher J. Vavra
  • VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS
    Publication number: 20140270113
    Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
    Type: Application
    Filed: October 22, 2013
    Publication date: September 18, 2014
    Applicant: International Business Machines Corporation
    Inventors: Victor S. Moore, David Nahamoo, Wendi L. Nusbickel, Christopher J. Vavra