Abstract: A first aspect of the invention provides a method of fault monitoring in a utility supply network, the method comprising: receiving user queries, each user query about a performance of the network at a respective location; defining a region based on the locations specified in the received user queries; determining an estimate of a user population in the region; and according the region, based on the estimate, a priority for one or more of fault investigation and remediation.

Abstract: A first aspect of the invention provides a method of fault monitoring in a utility supply network, the method comprising: receiving user queries, each user query about a performance of the network at a respective location; defining a region based on the locations specified in the received user queries; determining an estimate of a user population in the region; and according the region, based on the estimate, a priority for one or more of fault investigation and remediation.

Abstract: A method of identifying faults in a utility supply network is disclosed. The method comprises identifying a first indication of a fault in the communications network based on a number of network performance queries received from users of user equipments (UEs) connected to the communications network within a first region of the communications network. The method further comprises identifying a second indication of a fault in the communications network based on network performance data associated with the first region. It is determined that a fault exists in the communications network based on identification of the first indication and the second indication.

Abstract: A first aspect of the invention provides a method of fault monitoring in a utility supply network, the method comprising: receiving user queries, each user query about a performance of the network at a respective location; defining a region based on the locations specified in the received user queries; determining an estimate of a user population in the region; and according the region, based on the estimate, a priority for one or more of fault investigation and remediation.

Abstract: A method of diagnosing faults in a utility supply network involves receiving performance data indicative of performance of the utility supply network, and receiving historical performance data indicative of a historical performance of the utility supply network and a fault associated with the historical performance data. A fault in the utility supply network is determined based on a comparison of the performance data with the historical performance data.