Patents by Inventor Christy L. Conn

Christy L. Conn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Symbol-based communication routing
    Patent number: 10311407
    Abstract: A method includes receiving an indication that a communication is to be sent from the first party to a second party, and, for the communication from the first party to the second party, generating a code that encodes an indication of a communication routing between the first party and the second party. The computer-implemented method further includes embedding the code into the communication such that the code is sent with the communication from the first party to the second party, receiving a response to the communication, wherein the response to the communication includes the embedded code, and decoding the embedded code to determine the communication routing between the first party and the second party. Still further, the computer-implemented method includes causing the response to the communication to be routed to the first party based on the determined communication routing.
    Type: Grant
    Filed: October 30, 2014
    Date of Patent: June 4, 2019
    Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: John M. Dillard, William Richard Simonovich, II, John Jenkins, Chadd Eugene Grove, Kimberly J. Timmons, Christy L. Conn, Kannan Balakrishnan