Abstract: A method for tracking and analysing usage of a software product, comprising: (a) collecting data relating to usage of instances of the software product from multiple user devices, wherein the user devices each execute an instance of the software product instrumented to capture the data, and the collected data includes data relating to (i) features of the software product invoked on the user devices, and one or more of: (ii) any errors occurred during the use of the software product and (iii) user feedback indicating satisfaction or dissatisfaction on the software product regardless of whether an error has occurred; and (b) analysing the collected data to determine at least one sequence of the features that is likely to lead to an error and/or a sequence of the features that is likely to lead to user satisfaction or dissatisfaction of the software product for facilitating enhancement of the software product.