Patents by Inventor Connor Thomas Marcum

Connor Thomas Marcum has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for co-browsing
    Patent number: 11842142
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Grant
    Filed: November 8, 2021
    Date of Patent: December 12, 2023
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Byron Romon Walker, Connor Thomas Marcum
  • SYSTEMS AND METHODS FOR CO-BROWSING
    Publication number: 20220129620
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Application
    Filed: November 8, 2021
    Publication date: April 28, 2022
    Inventors: Byron Romon Walker, Connor Thomas Marcum
  • Systems and methods for co-browsing
    Patent number: 11170157
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Grant
    Filed: November 18, 2019
    Date of Patent: November 9, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Byron Romon Walker, Connor Thomas Marcum
  • SYSTEMS AND METHODS FOR CO-BROWSING
    Publication number: 20200089717
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Application
    Filed: November 18, 2019
    Publication date: March 19, 2020
    Inventors: Byron Romon Walker, Connor Thomas Marcum
  • Systems and methods for co-browsing
    Patent number: 10482148
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Grant
    Filed: December 6, 2017
    Date of Patent: November 19, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Byron Romon Walker, Connor Thomas Marcum
  • SYSTEMS AND METHODS FOR CO-BROWSING
    Publication number: 20190171770
    Abstract: The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.
    Type: Application
    Filed: December 6, 2017
    Publication date: June 6, 2019
    Inventors: Byron Romon Walker, Connor Thomas Marcum