Abstract: A user interface is configured to identify and display each of the one or more service providers servicing the user's computing system. The interface also identifies the presence information that is being supplied to the service providers by the user's computing system for publication. The presence information that is provided to the service providers can include, but is not limited to, the name, alias, location, and network status of the user. A user can make global or discrete customized changes to the presence information that is provided to each of the service providers through the user interface. Modifications made to the presence information can also be made automatically to reflect a new condition or status in the user's presence on a network that is provided by a service provider.

Abstract: Methods, systems, and computer program products for tracking real-time communication data within a single contact tracking application for diverse communication providers and applications. A global data store is synchronized with real-time communication data, such as presence, status, unread messages, and unread notifications, from each application/provider. Real-time communication data for contacts dynamically determined to be recent contacts is retrieved from the data store, based on properties such as a most recent communication time, a communication count, and the like. Real-time communication data corresponding to contacts identified as pinned contacts for which display of real-time communication data is preferred, also may be retrieved. A user interface is generated for displaying the one or more recent and/or pinned contacts, which may vary in size based on the number of contacts identified as pinned contacts, from which a contact may be selected for real-time conversation or e-mail.