Abstract: A method for remotely communicating with a Broadband modem is provided. Once a communication error is detected on a Broadband modem, a Plain Old Telephone System (POTS) connection is established between the Broadband modem and a remote server. Communication then occurs with the remote server via the POTS connection using Dual-Tone Multi-Frequency (DTMF) tones. The communication preferably comprises transmitting information associated with the communication error to the remote server via the POTS connection using DTMF tones and receiving a diagnosis from the remote server via the POTS connection in DTMF tones. A system for remotely diagnosing a Broadband modem as well as a Broadband modem is also provided.

Abstract: A modem that includes a list of the multiple domain names is firstly provided. Each of the domain names is associated with a different Broadband Service Node (BSN). A PPPoE session is established, and an authentication request, containing the identifier and a generic password, is transmitted from a modem to multiple domain names over the PPPoE network. Subsequently, authorization is received from at least one of the domain names. The authorization preferably comprises at least one static Internet Protocol (IP) address. The modem then obtains full configuration details from an Internet Service Provider (ISP). The invention also provides a system and a computer program product for provisioning broadband service in a Point-to-Point Protocol Over Ethernet (PPPoE) network.

Abstract: A method for remotely communicating with a Broadband modem is provided. Once a communication error is detected on a Broadband modem, a Plain Old Telephone System (POTS) connection is established between the Broadband modem and a remote server. Communication then occurs with the remote server via the POTS connection using Dual-Tone Multi-Frequency (DTMF) tones. The communication preferably comprises transmitting information associated with the communication error to the remote server via the POTS connection using DTMF tones and receiving a diagnosis from the remote server via the POTS connection in DTMF tones. A system for remotely diagnosing a Broadband modem as well as a Broadband modem is also provided.

Abstract: A Plain Old Telephone System (POTS) connection is established between a Broadband modem and a remote server. A configuration request is then transmitted from the Broadband modem to the remote server using DTMF tones. Subsequently a domain name associated with a Broadband Service Node (BSN) and a user identifier, such as a telephone number, is received from the remote server via the POTS connection using Dual-Tone Multi-Frequency (DTMF) tones. A PPPoE session is then established using the domain name, by firstly authenticating the Broadband modem for the PPPoE session and then configuring the DSL modem. This configuration is accomplished by transmitting a request for configuration details from the Broadband modem to the BSN having the domain name and then receiving configuration details from the configuration server. The Broadband modem then automatically configures itself using the configuration details.

Abstract: According to the invention there is provided a computer implemented method for provisioning broadband service in a Point-to-Point Protocol over Ethernet (PPPoE) network. A PPPoE session is established, and a username is randomly chosen from a list of usernames stored on a modem. An authentication request is then transmitted from the modem to a Broadband Remote Access Server (BRAS) over a PPPoE network. The BRAS subsequently load balances the authentication request between the multiple Broadband Service Nodes (BSNs) and transmits the authentication request to one of the multiple BSNs determined by the load balancing. The modem then receives authorization from at least one of the multiple BSNs. The authorization preferably comprises a temporary dynamic Internet Protocol (IP) address. Full configuration details, including a static IP address, are then obtained from an Internet Service Provider (ISP). The invention also provides a system and computer program product for performing the above.

Abstract: A Plain Old Telephone System (POTS) connection is established between a Broadband modem and a remote server. A configuration request is then transmitted from the Broadband modem to the remote server using DTMF tones. Subsequently a domain name associated with a Broadband Service Node (BSN) and a user identifier, such as a telephone number, is received from the remote server via the POTS connection using Dual-Tone Multi-Frequency (DTMF) tones. A PPPoE session is then established using the domain name, by firstly authenticating the Broadband modem for the PPPoE session and then configuring the DSL modem. This configuration is accomplished by transmitting a request for configuration details from the Broadband modem to the BSN having the domain name and then receiving configuration details from the configuration server. The Broadband modem then automatically configures itself using the configuration details.

Abstract: A method for remotely communicating with a Broadband modem is provided. Once a communication error is detected on a Broadband modem, a Plain Old Telephone System (POTS) connection is established between the Broadband modem and a remote server. Communication then occurs with the remote server via the POTS connection using Dual-Tone Multi-Frequency (DTMF) tones. The communication preferably comprises transmitting information associated with the communication error to the remote server via the POTS connection using DTMF tones and receiving a diagnosis from the remote server via the POTS connection in DTMF tones. A system for remotely diagnosing a Broadband modem as well as a Broadband modem is also provided.

Abstract: A modem that includes a list of the multiple domain names is firstly provided. Each of the domain names is associated with a different Broadband Service Node (BSN). A PPPoE session is established, and an authentication request, containing the identifier and a generic password, is transmitted from a modem to multiple domain names over the PPPoE network. Subsequently, authorization is received from at least one of the domain names. The authorization preferably comprises at least one static Internet Protocol (IP) address. The modem then obtains full configuration details from an Internet Service Provider (ISP). The invention also provides a system and a computer program product for provisioning broadband service in a Point-to-Point Protocol Over Ethernet (PPPoE) network.

Abstract: According to the invention there is provided a computer implemented method for provisioning broadband service in a Point-to-Point Protocol over Ethernet (PPPoE) network. A PPPoE session is established, and a username is randomly chosen from a list of usernames stored on a modem. An authentication request is then transmitted from the modem to a Broadband Remote Access Server (BRAS) over a PPPoE network. The BRAS subsequently load balances the authentication request between the multiple Broadband Service Nodes (BSNs) and transmits the authentication request to one of the multiple BSNs determined by the load balancing. The modem then receives authorization from at least one of the multiple BSNs. The authorization preferably comprises a temporary dynamic Internet Protocol (IP) address. Full configuration details, including a static IP address, are then obtained from an Internet Service Provider (ISP). The invention also provides a system and computer program product for performing the above.