Patents by Inventor Craig M. Fulton
Craig M. Fulton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240163183Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: August 28, 2023Publication date: May 16, 2024Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Patent number: 11743149Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: June 13, 2022Date of Patent: August 29, 2023Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Publication number: 20230155900Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: ApplicationFiled: November 22, 2022Publication date: May 18, 2023Applicant: ConnectWise, LLCInventors: Craig M. FULTON, Stephen BURGESS, Arnold BELLINI, III
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Publication number: 20230025514Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: June 13, 2022Publication date: January 26, 2023Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Patent number: 11516093Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: GrantFiled: June 15, 2020Date of Patent: November 29, 2022Assignee: ConnectWise, LLCInventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Patent number: 11362913Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: January 15, 2021Date of Patent: June 14, 2022Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Publication number: 20210135960Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: January 15, 2021Publication date: May 6, 2021Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Publication number: 20210135956Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: ApplicationFiled: June 15, 2020Publication date: May 6, 2021Applicant: c/o ConnectWise, LLCInventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Patent number: 10897410Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: September 14, 2018Date of Patent: January 19, 2021Assignee: Connectwise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Publication number: 20200382389Abstract: The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.Type: ApplicationFiled: August 17, 2020Publication date: December 3, 2020Applicant: c/o ConnectWise, LLCInventors: Arnold Bellini, III, Jagannathan Shiva Shankar, Topher Barrow, Craig M. Fulton
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Patent number: 10749762Abstract: The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.Type: GrantFiled: March 30, 2018Date of Patent: August 18, 2020Assignee: Connectwise, LLCInventors: Arnold Bellini, III, Jagannathan Shiva Shankar, Topher Barrow, Craig M. Fulton
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Patent number: 10686676Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: GrantFiled: August 20, 2018Date of Patent: June 16, 2020Assignee: Connectwise, LLCInventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Publication number: 20190089605Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: September 14, 2018Publication date: March 21, 2019Applicant: ConnectWise Inc.Inventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Publication number: 20180359158Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: ApplicationFiled: August 20, 2018Publication date: December 13, 2018Applicant: ConnectWise, Inc.Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Publication number: 20180287898Abstract: The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.Type: ApplicationFiled: March 30, 2018Publication date: October 4, 2018Applicant: ConnectWise, Inc.Inventors: Arnold Bellini, III, Jagannathan Shiva Shankar, Topher Barrow, Craig M. Fulton
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Patent number: 10079736Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: July 31, 2014Date of Patent: September 18, 2018Assignee: Connectwise.Com, Inc.Inventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
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Patent number: 10057140Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: GrantFiled: November 10, 2017Date of Patent: August 21, 2018Assignee: ConnectWise, Inc.Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Publication number: 20180139108Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: ApplicationFiled: November 10, 2017Publication date: May 17, 2018Applicant: ConnectWise, Inc.Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
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Publication number: 20160036652Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: July 31, 2014Publication date: February 4, 2016Inventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton