Patents by Inventor Cristina Albacete

Cristina Albacete has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • AVERAGE HANDLING TIME REPORTING SYSTEM
    Publication number: 20140185790
    Abstract: Disclosed is a computer-implemented method for providing a view of performance of a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for the plurality of agents from application programs executing on at least two computers located in different customer service operation sites; processing the received data to generate performance data for the different sites and for different agent skills; and transmitting a display signal with average handle time data.
    Type: Application
    Filed: December 30, 2013
    Publication date: July 3, 2014
    Applicant: Florida Power & Light Company
    Inventors: John T. Leta, Cristina Albacete, George E. Reyes, John W. Maniscalco, Andres Martinez