Patents by Inventor Curtis A. Van Oort

Curtis A. Van Oort has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated telephone message routing using an altered ANI
    Patent number: 6661882
    Abstract: The present invention provides a system and method of transferring a call signal including call-related data received from a communications system between a host and at least one remote agent terminal connected through a network, where the host can access at least one application database for storing and retrieving information associated with each service that each agent terminal is to handle, and each agent terminal can access the at least one application database computer system for storing and retrieving information associated with each service that each agent terminal is to handle, the method comprising the steps of: (a) at the host (i) transferring initial information contained in an ANI field associated with the call signal into the at least one application database, (ii) associating that initial information contained in the ANI field with other information regarding the source of the call signal, and (iii) replacing the initial information contained in the ANI field associated with the call signal with
    Type: Grant
    Filed: April 26, 2000
    Date of Patent: December 9, 2003
    Assignee: Citibank, N.A.
    Inventors: Jimmie L. Muir, John Wood, Curtis A. Van Oort, David L. Wooters, Mark P. Ambrose, Craig Heier