Patents by Inventor Curtis Robb

Curtis Robb has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for strategic services enterprise workload management
    Patent number: 6574605
    Abstract: The invention provides a system and method for strategic services enterprise workload management and more particularly to an automated method and system for enterprise workload management that enables an organization such as a financial institution to route any channel service to customer service representatives at any capable service site. Thus, the invention enables an organization to provide service to its customers at any time and by any communications or service channel a customer, chooses, wherein the enterprise workload management knows all work in process for a customer so that when a customer is identified, that customer will be routed to the first available agent that can best satisfy both the customer's intent and the organization's intent.
    Type: Grant
    Filed: November 17, 1999
    Date of Patent: June 3, 2003
    Assignee: Citibank, N.A.
    Inventors: Barbara Sanders, Curtis Robb, Jet Gau