Patents by Inventor Cynthia Sturgeon

Cynthia Sturgeon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service desk data transfer interface
    Publication number: 20060179070
    Abstract: A system, method and computer program product for importing data in a network-based customer relationship application is provided. First, data to be imported to a customer relationship application utilizing a network is identified. A set of predetermined rules associated with the customer relationship application are identified. The data is imported to the customer relationship application utilizing the network in accordance with the set of predetermined rules. The data is stored in memory accessible to the customer relationship application. The fields in which the data is stored in the memory are customized by a user. A system, method and computer program product for exporting data in a network-based customer relationship application is also provided. Data to be exported from a customer relationship application utilizing a network is identified. The data is stored in memory accessible to the customer relationship application, in fields which are user-customizable.
    Type: Application
    Filed: March 15, 2006
    Publication date: August 10, 2006
    Applicant: BMC Software, Inc.
    Inventors: Mark George, Cynthia Sturgeon
  • Service desk data transfer interface
    Publication number: 20060161581
    Abstract: A system, method and computer program product for importing data in a network-based customer relationship application is provided. First, data to be imported to a customer relationship application utilizing a network is identified. A set of predetermined rules associated with the customer relationship application are identified. The data is imported to the customer relationship application utilizing the network in accordance with the set of predetermined rules. The data is stored in memory accessible to the customer relationship application. The fields in which the data is stored in the memory are customized by a user. A system, method and computer program product for exporting data in a network-based customer relationship application is also provided. Data to be exported from a customer relationship application utilizing a network is identified. The data is stored in memory accessible to the customer relationship application, in fields which are user-customizable.
    Type: Application
    Filed: March 15, 2006
    Publication date: July 20, 2006
    Applicant: BMC Software, Inc.
    Inventors: Mark George, Cynthia Sturgeon