Abstract: A system is described for managing messages, communications and/or documents comprising: a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively; and one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules.

Abstract: A system and method for editing documents available over a Web session. For example, one embodiment of the method comprises: establishing a Web session with a user computer; receiving a user request to edit a document from the user computer, the document having a particular document type and stored on a remote computer; automatically downloading a copy of the document and one or more modules to the user computer, the one or more modules to perform the operations of: invoking an application associated with the document type on the user computer, the application to provide an interface allowing the user to edit the document on the user computer; monitoring the state of the document copy, the state including an indication as to whether the document copy has been modified by the user to create a modified document copy; automatically uploading the modified document copy to the remote computer responsive from an indication that the document copy has been modified.

Abstract: Embodiments consistent with the present invention provide an integrated system for conferencing services reporting to support customer billing needs. Systems consistent with the present invention enable a customer to retrieve and use integrated usage data, including data for unbilled conferencing services. Furthermore, systems consistent with the present invention provide an integrated account management interface to enable a customer to retrieve and use account information in real time and to manage a conferencing services account with ease. Still further, systems consistent with the present invention enable a customer to establish multiple levels of security to easily manage multiple users with multiple information needs and responsibilities. Systems consistent with the present invention also provide tools to analyze and track moderator conferencing schedules to enhance accurate timekeeping and billing.

Abstract: A billing data interface provides billing data to customers in an accurate and efficient manner. Billing data is processed to preserve client billing information and to meet a customer's individual data requirements. The billing data may be presented in such a way that the customer may input the billing data directly into its client billing system. The billing data may be processed according to client billing specifications corresponding to a client billing system used by the customer. The processed data may preserve leading zeros, separate client code and matter code into two fields, etc. The resulting data file may be delivered to the customer for entry into the customer's client billing system.

Abstract: A system is described for processing messages and calls comprising: a plurality of filtering modules to apply a corresponding plurality of rule sets in succession to filter incoming and/or outgoing electronic messages and to apply the highest priority rule from among a plurality of rule sets to calls; and a pre-inbox for temporarily storing the calls and/or electronic messages as each of the plurality of rule sets are applied, the calls and/or electronic messages being removed from the pre-inbox and disposed of only after each of the plurality of rule sets have been applied to the calls and/or electronic messages.

Abstract: A method comprising: receiving an electronic message containing an attachment; performing an analysis of the attachment to identify one or more characteristics of the attachment based on a set of attachment analysis rules; and filtering the attachment in a specified manner based on the one or more attachment characteristics.

Abstract: A computer-implemented method is described comprising: specifying an execution order for a plurality of rules, each of the rules including a set of criteria for triggering the rule and actions for routing, filtering and/or storing messages and/or documents; specifying whether the criteria associated with each rule is to be applied to an original version of the message and/or document, as it existed prior to the application of any previous rules, or the most recent version of the message and/or document, inclusive of the changes resulting from previous rules; and executing each of the plurality of rules in the specified execution order, wherein, as specified, the criteria for each rule is applied to either the original version of the message and/or document or the most recent version of the message and/or document.

Abstract: A graphical user interface (“GUI”) is described for creating and managing a meta-document comprising: a sub-documents region for receiving and storing graphical indications of a plurality of different types of documents responsive to user input; a personal note region for receiving and storing a text message related to the plurality of different types of sub-documents; and a send document graphic which, when selected by a user, transmits the meta-document including all of the sub-documents to one or more destinations.

Abstract: A method is described comprising: storing contact information for a plurality of contacts within a contacts database, the contact information including the contact name, address, email address and telephone number; and associating a message forwarding code with one or more of the plurality of contacts, the message forwarding code usable to forward messages to the contact from a telephone having a standard numeric keypad.

Abstract: A computer-implemented method is described comprising: mapping a first user's primary text or instant messaging (“IM”) address managed by a primary text/IM messaging system to a pseudo-text/IM address managed by an intermediary text/IM system; publishing the pseudo-text/IM address but not the primary text/IM address to a plurality of text/IM users, the plurality of text/IM users establishing text/IM sessions with the first user via the pseudo-text/IM address; defining a first set of users within the plurality who are permitted to view presence information related to the first user's text/IM activity within the primary text/IM system and a second set of users who are not permitted to view the presence information; receiving presence information related to the first user from the primary text/IM system; and providing the presence information only to the users within the first set.

Abstract: A system is described for providing multi-media notifications comprising: a multimedia distribution list for storing destination addresses for a plurality of recipients, the destinations identified by the addresses including destinations from a variety of different communication media types, the media types including both electronic messaging types and voice-based message types; and multimedia message processing logic for distributing a single message over a plurality of the different media types responsive to the multimedia distribution list.

Abstract: A system is described for managing messages and/or documents (“documents”) comprising: a document server to store a plurality of documents and/or folders containing the documents; and a virtual contextual file system including a context mapping module to analyze a current context selected by a user at an access device to identify a subset of documents and/or folders stored on the document server associated with the context selected by the user, the context mapping module to additionally map the subset of documents and/or folders stored on the document server to the access device.

Abstract: A system is described for managing messages of multiple media types comprising: one or more communication channels for receiving and sending messages of different media types the media types including both electronic messaging types and telephony message types; a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any of the media types; and a generic inbox manager configured to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by the user.

Abstract: A method is described comprising: providing a first interactive voice response (“IVR”) menu structure usable over a telephony communication channel by one or more users; evaluating usage patterns of the IVR menu structure by a first of the one or more users; automatically modifying the first IVR menu structure based on the evaluation of first user's usage patterns to produce a second IVR menu structure; and employing the second IVR menu structure in a subsequent IVR session with the first user.

Abstract: A system is described for providing multi-media notifications comprising: one or more applications to store and/or generate event triggers associated with a particular user; and multimedia notification logic to generate notifications over a plurality of user-selectable media types responsive to detecting each of the event triggers, the media types including both electronic messaging types and voice telephony messaging types.

Abstract: A method is described for providing cross-media access to messages and/or documents comprising: storing and managing a set of messages and/or documents on behalf of a plurality of users; receiving information from a first user of the plurality indicating different subsets of the set of messages and/or documents that the first user wishes to be provided with access to over each of a plurality of different media channels; identifying a first media channel of the plurality of media channels over which the first user is connecting to access messages and/or documents; identifying a first subset of messages and/or documents associated with the first media channel; and providing access to the first subset of messages and/or documents associated with the first media channel when the user connects over the second media channel.

Abstract: A system is described for processing messages and calls comprising: a plurality of filtering modules to apply a corresponding plurality of rule sets in succession to filter incoming and/or outgoing electronic messages and to apply the highest priority rule from among a plurality of rule sets to calls; and a pre-inbox for temporarily storing the calls and/or electronic messages as each of the plurality of rule sets are applied, the calls and/or electronic messages being removed from the pre-inbox and disposed of only after each of the plurality of rule sets have been applied to the calls and/or electronic messages.

Abstract: A system is described for managing messages, communications and/or documents comprising: a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively; and one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules.

Abstract: A conflict detection and resolution system and method are described for detecting and resolving conflicts between filtering and/or routing rules within an integrated messaging/document management system. One embodiment of the method comprises evaluating a plurality of rules for routing, filtering and/or storing messages and/or documents to determine whether a conflict exists between two or more of the plurality of rules; detecting a conflict between two or more of the plurality of rules; determining a severity level associated with the detected conflict; and identifying a resolution to the conflict resolution if the severity level associated with the conflict is below a predetermined threshold value.