Patents by Inventor Daniel Thomas Spohrer
Daniel Thomas Spohrer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240089375Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: ApplicationFiled: November 16, 2023Publication date: March 14, 2024Inventor: Daniel Thomas Spohrer
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Patent number: 11825023Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: GrantFiled: December 6, 2021Date of Patent: November 21, 2023Assignee: Verint Americas Inc.Inventor: Daniel Thomas Spohrer
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Patent number: 11818291Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.Type: GrantFiled: September 1, 2021Date of Patent: November 14, 2023Assignee: Verint Americas Inc.Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
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Patent number: 11652917Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.Type: GrantFiled: August 10, 2021Date of Patent: May 16, 2023Assignee: Verint Americas Inc.Inventors: Jeremy Robert Roderick, Brian Patrick Carman, David Warren Singer, Daniel Thomas Spohrer, Damian Smith, Tim McCurry
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Publication number: 20220174153Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: ApplicationFiled: December 6, 2021Publication date: June 2, 2022Inventor: Daniel Thomas Spohrer
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Publication number: 20210400139Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.Type: ApplicationFiled: September 1, 2021Publication date: December 23, 2021Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
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Patent number: 11196863Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: GrantFiled: October 24, 2019Date of Patent: December 7, 2021Assignee: VERINT AMERICAS INC.Inventor: Daniel Thomas Spohrer
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Patent number: 11190640Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.Type: GrantFiled: May 9, 2019Date of Patent: November 30, 2021Assignee: VERINT AMERICAS INC.Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
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Publication number: 20210368041Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.Type: ApplicationFiled: August 10, 2021Publication date: November 25, 2021Inventors: Jeremy Robert Roderick, Brian Patrick Carman, David Warren Singer, Daniel Thomas Spohrer, Damian Smith, Tim McCurry
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Patent number: 11115521Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort? and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.Type: GrantFiled: June 18, 2020Date of Patent: September 7, 2021Assignee: VERINT AMERICAS INC.Inventors: Jeremy Robert Roderick, Brian Patrick Carman, David Warren Singer, Daniel Thomas Spohrer, Damian Smith, Tim McCurry
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Publication number: 20200404094Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort? and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.Type: ApplicationFiled: June 18, 2020Publication date: December 24, 2020Inventors: Jeremy Robert Roderick, Brian Patrick Carman, David Warren Singer, Daniel Thomas Spohrer, Damian Smith, Tim McCurry
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Publication number: 20200358898Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.Type: ApplicationFiled: May 9, 2019Publication date: November 12, 2020Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
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Patent number: 8713167Abstract: Included are systems and methods for capturing screen data. At least one embodiment of a method includes receiving an indication of a communications session, wherein the communication session is associated with screen data and determining screen data to capture. Some embodiments include capturing data related to the screen data and uploading the captured data to a remote location.Type: GrantFiled: June 20, 2011Date of Patent: April 29, 2014Assignee: Verint Americas Inc.Inventors: Thomas Z. Dong, Daniel Thomas Spohrer, Vijay Srinivasa, Jamie Richard Williams
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Patent number: 7881471Abstract: Systems and methods for recording an encrypted contact center interaction.Type: GrantFiled: June 30, 2006Date of Patent: February 1, 2011Assignee: Verint Systems Inc.Inventors: Daniel Thomas Spohrer, Jamie Richard Williams, Marc Adam Calahan
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Publication number: 20080065902Abstract: Systems and methods for recording an encrypted contact center interaction.Type: ApplicationFiled: June 30, 2006Publication date: March 13, 2008Applicant: WITNESS SYSTEMS, INC.Inventors: Daniel Thomas Spohrer, Jamie Richard Williams, Marc Adam Calahan
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Publication number: 20080052535Abstract: Systems and methods for selectively recording encrypted contact center interactions based upon characteristics associated with the interaction, a contact center, or a recording module.Type: ApplicationFiled: June 30, 2006Publication date: February 28, 2008Applicant: WITNESS SYSTEMS, INC.Inventors: Daniel Thomas Spohrer, Jamie Richard Williams, Marc Adam Calahan