Abstract: In an approach to sensor-based interaction analytics, one or more computer processors receive user interaction data associated with a product and product features. The one or more computer processors identify one or more features of the product corresponding to the user interaction data. The one or more computer processors associate the user interaction data with a product and a product feature. The one or more computer processors establish a baseline of user interaction data associated with an average user response to the product and the product feature. The one or more computer processors analyze the received user interaction data associated with the product and product features. In response to determining that a deviation from the average user response has occurred, the one or more computer processors create a deviation report containing the received and associated product feature.

Abstract: In an approach to sensor-based interaction analytics, one or more computer processors receive user interaction data associated with a product and product features. The one or more computer processors identify one or more features of the product corresponding to the user interaction data. The one or more computer processors associate the user interaction data with a product and a product feature. The one or more computer processors establish a baseline of user interaction data associated with an average user response to the product and the product feature. The one or more computer processors analyze the received user interaction data associated with the product and product features. In response to determining that a deviation from the average user response has occurred, the one or more computer processors create a deviation report containing the received and associated product feature.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: An approach is provided for dynamically enhancing and visually synchronizing elements in a display on a computing device. The approach includes using a processor to obtain a change to a first file and data identifying a second file one or more characteristics from a source file. The processor determines if the change is supported by a data library and analyzes the data library to determine the type of change. The processor then applies the type of change to the second file and generates a display associated with the second file on the computing device that includes the type of change applied to the second file.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: Systems and methods for allocating computing resources for a multi-tiered application are disclosed. A computer-implemented method includes: determining, by a computing device, a topology of a multi-tiered application; determining, by the computing device, a modeled setting of a computing resource for the multi-tiered application based on the determined topology; determining, by the computing device, an actual usage of the computing resource by the multi-tiered application; and adjusting, by the computing device, an allocation of the computing resource to the multi-tiered application based on the actual usage and the modeled setting.

Abstract: In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.

Abstract: An improvement to an electronic mail program is disclosed. In particular, the improved electronic mail program enables a user to mark individual action items within a message and set attributes for each action item. In the preferred embodiment, attributes include priority, deadline, abstract, and responsibility. The electronic mail program stores the action items and associated attributes in a database and sends the message to one or more recipients. The electronic mail program then displays the message and action items to the recipients. Message recipients then navigate through the list of action items to read descriptions and to determine the priority and nature of the actions necessary. The responsibility attribute further indicates which recipient should respond to the action item. The improved electronic mail program updates the status of each action item in the database as recipients respond.

Abstract: In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.

Abstract: An approach is provided for testing a change (i.e., configuration change) in a configuration of a computing environment. First configurable attributes of a user identifier (ID) of a user are determined. The user ID was received from an administrative user having an administrative user ID providing the administrative user with an authority of an administrator in the computing environment. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation with the change in the configuration applied in the computing environment is performed. The user ID and administrative user ID are unaffected by the configuration change.

Abstract: In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.

Abstract: In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: An approach is provided for dynamically enhancing and visually synchronizing elements in a display on a computing device. The approach includes using a processor to obtain a change to a first file and data identifying a second file one or more characteristics from a source file. The processor determines if the change is supported by a data library and analyzes the data library to determine the type of change. The processor then applies the type of change to the second file and generates a display associated with the second file on the computing device that includes the type of change applied to the second file.

Abstract: An approach is provided for testing a change (i.e., configuration change) in a configuration of a computing environment. First configurable attributes of a user identifier (ID) of a user are determined. The user ID was received from an administrative user having an administrative user ID providing the administrative user with an authority of an administrator in the computing environment. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation with the change in the configuration applied in the computing environment is performed. The user ID and administrative user ID are unaffected by the configuration change.

Abstract: In a method for changing log file content generation, a computer extracts content of a log file. The content was generated by one or more computer programs at run-time. The content comprises a plurality of portions. The computer causes the extracted content to be displayed in a user interface. The computer detects a user interaction in the user interface. The user interaction manipulates at least one of the portions. The computer generates a rule for generating future log file content, wherein the generated rule is based on the user interaction in the user interface.