Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.

Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.

Abstract: A method of sealing a ventilation channel for a pipe is disclosed. The method may include inserting a sealing insert into a ventilation hole of the ventilation channel, applying a vibrational energy to a region between the sealing insert and the ventilation channel, deactivating the vibrational energy once the sealing insert and the ventilation channel are welded together at the region, and forming a flush interface between the sealing insert and the ventilation channel at the ventilation hole.

Abstract: A method of sealing a ventilation channel for a pipe is disclosed. The method includes inserting a sealing insert into a ventilation hole of the ventilation channel, applying rotational energy to the sealing insert, deactivating the rotational energy to the sealing insert once the sealing insert reaches a threshold position, and separating a first portion of the sealing insert being inserted in the ventilation channel from a second portion of the sealing insert.