Abstract: A method and system for mail run balancing of critical documents on a sorter machine that comingles both critical and non-critical documents. A plan identifying a set of critical documents to be processed as part of a mail run is received at the sorter. The plan includes an individual identifier code for each critical document. Sets of critical and non-critical documents are sorted as part of the comingled mail run. A camera scans the documents for the individual identifier codes on the critical documents during sorting. The camera captures an image of the scanned critical documents. A list of scanned individual identifier codes of sorted critical documents is stored for later use, along with the captured images of the documents. The list of scanned individual identifier codes is compared to the identifier codes of the critical documents in the plan.

Abstract: A method and system for mail run balancing of critical documents on a sorter machine that comingles both critical and non-critical documents. A plan identifying a set of critical documents to be processed as part of a mail run is received at the sorter. The plan includes an individual identifier code for each critical document. Sets of critical and non-critical documents are sorted as part of the comingled mail run. A camera scans the documents for the individual identifier codes on the critical documents during sorting. The camera captures an image of the scanned critical documents. A list of scanned individual identifier codes of sorted critical documents is stored for later use, along with the captured images of the documents. The list of scanned individual identifier codes is compared to the identifier codes of the critical documents in the plan.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.

Abstract: A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.

Abstract: A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.

Abstract: A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.

Abstract: A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.

Abstract: A system for providing distributed control of a resource with centralized configuration management. A network of distributed workstations is provided for controlling a resource such as a large mainframe computer. Server workstations for applying control commands to the resource are attached to each resource, preferably through redundant connections. Remote client consoles are defined which may be connected to the server for control of that resource. Server and resource location and primary and fallback connection paths are maintained by a centralized control server. Upon client console request, the central control server causes the server workstation associated with a particular resource to establish a control session between the server and the client console. A record of each dynamic connection is maintained by the central control server. Upon failure of a client console, the server accesses central server fallback information and establishes a fallback connection with an operational client console.

Abstract: An automated system and method for remote workstation inventorying and monitoring within a distributed computing environment are presented. The computing environment includes a plurality of workstations interconnected by a network. Each workstation has basic peer-to-peer communication ability providing remote file transfer and remote command execution. A designated non-server workstation operates as a monitor for generating an execute command to be sent to each remote workstation to undergo monitoring. At the remote workstation a diagnostic routine is executed for monitoring at least one configuration characteristic of the remote workstation and for providing based thereon a report file. The report file is then returned to the monitor workstation for analysis, including compiling of an appropriate report and possible issuance of an alert message.

Abstract: A system and method for analyzing computer generated message streams. Electronic messages containing displayable message information are parsed according to a set of parsing rules. The resulting tokens are organized into parse state records and stored for further analysis. Current and previous parse state records are analyzed by the application of inference rules to develop a structured message. Content analysis of the structured or unstructured message is accomplished by application of a second set of inference rules. Content analysis attempts to select an automated response for transmission to the message generating computer system. Content analysis employs a binary search through a subset of inference rules loaded for a particular system. Changes to operating system or operator causes a different subset of rules to be loaded.