Abstract: A method of managing calls at a call service center is disclosed and includes monitoring a plurality of calls that are received at the call service center. Further, the method includes monitoring service transactions that are handled by a plurality of customer service agents. The method also includes determining a sales success metric of each of the plurality of customer service agents for each of a plurality of services offerings and ranking the customer service agents in terms of the service success metric for each of the plurality of service offerings. Additionally, the method includes recording the customer service agent rankings for each of the service offerings.

Abstract: An apparatus for removing oil from air in an air compressor that has a piston reciprocable in a cylinder to compress the air, includes an oil removal chamber associated with the compressor. An unloader valve has an unactuated condition and an actuated condition disabling flow of compressed air out of the compressor and establishing fluid communication between the cylinder and the oil removal chamber. The apparatus may include an oil discharge port for draining oil from the oil removal chamber to a location away from the cylinder, and/or a filter element in the oil removal chamber.

Abstract: When a disc brake is mounted on an axle, particularly an air disc brake on the axle of a commercial vehicle, there is a possibility that an incompatible wheel may be installed. When such a wheel then rotates, interference between wheel and disc brake components may occur, such as a wheel valve stem striking the brake caliper. Equipment damage and tire deflation may result. In order to preclude such brake-wheel interference, a disc brake shield device is interposed between the disc brake and the wheel. When an incompatible wheel is installed over the shield device, the valve stem is deflected away from the brake components. The shield device may further be provided with vanes to circulate cooling air, and may include recesses to minimize valve stem deflection and cut-away portions to enhance brake inspection and maintenance, as long as contact with brake components continues to be precluded.

Abstract: An air supply system for a vehicle air braking system includes an air dryer and a reservoir assembly including a downstream section and a purge reservoir. The downstream section may be a supply or service reservoir or a multi circuit pressure protection valve. A passage extends through the purge reservoir between the air dryer and the downstream section. A delivery valve is in the passage. A purge passageway is on the reservoir assembly between the air dryer and the delivery valve and in fluid communication with the passage. In one embodiment, the reservoir assembly is remote from the air dryer, and only one air line connects the air dryer and the reservoir assembly.