Abstract: A method is provided for collecting measurement parameters related to imbalance forces of a tire/hub assembly of a vehicle during motion of the vehicle. An apparatus is removably attached to the tire/hub assembly of the vehicle via lug nuts of the tire/hub assembly. The apparatus includes a disk, a plurality of cup-shaped objects, and one or more inertial measurement units (IMU's) mounted to the disk. Each of the cup-shaped objects are rigidly fixed at one end to the disk and extend perpendicularly outward from the disk. The plurality of cup-shaped objects are arranged a fixed radial distance from a radial center of the disk in a pattern that matches the lug nuts of the tire/hub assembly. The one or more inertial measurement units (IMU's) are mounted to the disk and configured to measure parameters that are used for calculating the imbalance forces during motion of the vehicle.

Abstract: A profile editor is provided for creating and editing customer profiles. The customer profiles hold information regarding customers of a call center. Each customer profile encapsulates information regarding call flow of a call serviced by the call center on behalf of the customer. For example, a customer profile may hold product information, pricing information, shipping information, call flow information, scripts, and other information for a customer that may be used by an operator to service a call on behalf of the customer. The profile editor may also include a test operator console program to test how an operator console program that is used to assist an operator in servicing calls on behalf of a customer in the call center will use a customer profile.