Patents by Inventor David Luke Hallam
David Luke Hallam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9807234Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: GrantFiled: May 19, 2016Date of Patent: October 31, 2017Assignee: BANK OF AMERICA CORPORATIONInventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Patent number: 9781241Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing cease and desist call flagging. The system, method, and computer program product are configured to provide a user interface for reporting cease and desist requests associated with a plurality of customers; receive, via user input into the user interface, a cease and desist request associated with a customer having at least one account maintained by an entity, wherein the cease and desist request specifies at least one rule to be implemented when contacting the customer; and automatically terminate contact to the customer on behalf of the entity based at least partially on the at least one rule specified in the cease and desist request.Type: GrantFiled: September 10, 2014Date of Patent: October 3, 2017Assignee: Bank of America CorporationInventors: Andrew Sheldon, David Luke Hallam, Feng Tang, Oleg Gerasimovich, Patrick B. Smith
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Patent number: 9549067Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: GrantFiled: May 19, 2016Date of Patent: January 17, 2017Assignee: BANK OF AMERICA CORPORATIONInventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Publication number: 20160261746Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: ApplicationFiled: May 19, 2016Publication date: September 8, 2016Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Publication number: 20160261745Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: ApplicationFiled: May 19, 2016Publication date: September 8, 2016Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Patent number: 9398167Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: GrantFiled: September 10, 2014Date of Patent: July 19, 2016Assignee: Bank of America CorporationInventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Publication number: 20160072960Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.Type: ApplicationFiled: September 10, 2014Publication date: March 10, 2016Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
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Publication number: 20160072938Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing cease and desist call flagging. The system, method, and computer program product are configured to provide a user interface for reporting cease and desist requests associated with a plurality of customers; receive, via user input into the user interface, a cease and desist request associated with a customer having at least one account maintained by an entity, wherein the cease and desist request specifies at least one rule to be implemented when contacting the customer; and automatically terminate contact to the customer on behalf of the entity based at least partially on the at least one rule specified in the cease and desist request.Type: ApplicationFiled: September 10, 2014Publication date: March 10, 2016Inventors: Andrew Sheldon, David Luke Hallam, Feng Tang, Oleg Gerasimovich, Patrick B. Smith
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Patent number: 9203844Abstract: Embodiments of the invention include systems and methods for assigning visual representation to contacts. The embodiments include receiving selection criteria, identifying data associated with a plurality of customers meeting the selection criteria, wherein each of the customers is associated with one or more contacts, determining that at least one contact associated with each customer comprises one or more contact statuses, and assigning one or more indicators to the at least one contact based on the one or more statuses. In particular embodiments, the one or more statuses are related to a contact locked status, a contact external request status, a contact geography status, a contact time period status, a contact velocity status, and/or a permission-to-communicate status.Type: GrantFiled: October 31, 2013Date of Patent: December 1, 2015Assignee: BANK OF AMERICA CORPORATIONInventors: Andrew Sheldon, Ryan Scott Heller, David Luke Hallam
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Publication number: 20150127560Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.Type: ApplicationFiled: November 5, 2013Publication date: May 7, 2015Applicant: BANK OF AMERICA CORPORATIONInventors: Richard Hardin Staton, Jason N. Alexandrian, Corina Nicole Bacon, Michael John Blatteau, JR., David John Butler, Chung-Di Chou, David W. Crowe, Brian J. Dunne, Michael D. Fleischer, Robert A. Fox, Jason Paul Gardner, John J. Gately, Oleg Gerasimovich, David Luke Hallam, Ryan Scott Heller, Hudson Philip Hoen, IV, Abigail W. Howard, Sethu Iyer, Jessica Long, Hari Madala, Vincent Maximo, Mohit Mehta, Hung Quang Pham, Danielle Renee Reiser, Andera Schmittgen, Garith W. Seelig, Patrick W. Schaffer, JR., Andrew Sheldon, Patrick B. Smith, Thomas Snyder, Feng Tang, Veera Venkata Vattikuti, David lee Warnick, Bridget K. Williams
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Publication number: 20150121241Abstract: Embodiments of the invention include systems and methods for assigning visual representation to contacts. The embodiments include receiving selection criteria, identifying data associated with a plurality of customers meeting the selection criteria, wherein each of the customers is associated with one or more contacts, determining that at least one contact associated with each customer comprises one or more contact statuses, and assigning one or more indicators to the at least one contact based on the one or more statuses. In particular embodiments, the one or more statuses are related to a contact locked status, a contact external request status, a contact geography status, a contact time period status, a contact velocity status, and/or a permission-to-communicate status.Type: ApplicationFiled: October 31, 2013Publication date: April 30, 2015Applicant: Bank of America CorporationInventors: Andrew Sheldon, Ryan Scott Heller, David Luke Hallam