Patents by Inventor David M. Heath

David M. Heath has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9563685
    Abstract: A method synchronizes data between a first computer and a second computer. An original first data in a first computer is changed into revised first data in the first computer by inserting a data change into the original first data. The data change in the revised first data is identified and transmitted to a second computer in a message. The message instructs the second computer to convert an original second data stored in the second computer into a revised second data by inserting the data change into the original second data, where the original second data and the revised second data are used and managed by a resident application software on the second computer. The message is executable without use of the resident application software on the second computer, thus allowing changes to be made across disparate platforms.
    Type: Grant
    Filed: April 15, 2016
    Date of Patent: February 7, 2017
    Assignee: International Business Machines Corporation
    Inventor: David M. Heath
  • Publication number: 20160232219
    Abstract: A method synchronizes data between a first computer and a second computer. An original first data in a first computer is changed into revised first data in the first computer by inserting a data change into the original first data. The data change in the revised first data is identified and transmitted to a second computer in a message. The message instructs the second computer to convert an original second data stored in the second computer into a revised second data by inserting the data change into the original second data, where the original second data and the revised second data are used and managed by a resident application software on the second computer. The message is executable without use of the resident application software on the second computer, thus allowing changes to be made across disparate platforms.
    Type: Application
    Filed: April 15, 2016
    Publication date: August 11, 2016
    Inventor: DAVID M. HEATH
  • Patent number: 9369517
    Abstract: A system and/or computer program product synchronizes data between a first computer and a second computer. An original first data in a first computer is changed into revised first data in the first computer by inserting a data change into the original first data. The data change in the revised first data is identified and transmitted to a second computer in a message. The message instructs the second computer to convert an original second data stored in the second computer into a revised second data by inserting the data change into the original second data, where the original second data and the revised second data are used and managed by a resident application software on the second computer. The message is executable without use of the resident application software on the second computer, thus allowing changes to be made across disparate platforms.
    Type: Grant
    Filed: March 1, 2013
    Date of Patent: June 14, 2016
    Assignee: International Business Machines Corporation
    Inventor: David M. Heath
  • Patent number: 9070085
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: June 22, 2014
    Date of Patent: June 30, 2015
    Assignee: KANA SOFTWARE, INC.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20140304209
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: June 22, 2014
    Publication date: October 9, 2014
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20140250063
    Abstract: A system and/or computer program product synchronizes data between a first computer and a second computer. An original first data in a first computer is changed into revised first data in the first computer by inserting a data change into the original first data. The data change in the revised first data is identified and transmitted to a second computer in a message. The message instructs the second computer to convert an original second data stored in the second computer into a revised second data by inserting the data change into the original second data, where the original second data and the revised second data are used and managed by a resident application software on the second computer. The message is executable without use of the resident application software on the second computer, thus allowing changes to be made across disparate platforms.
    Type: Application
    Filed: March 1, 2013
    Publication date: September 4, 2014
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventor: DAVID M. HEATH
  • Patent number: 8775357
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: December 20, 2012
    Date of Patent: July 8, 2014
    Assignee: Kana Software Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20130185244
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: December 20, 2012
    Publication date: July 18, 2013
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 8341107
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: December 12, 2011
    Date of Patent: December 25, 2012
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20120084290
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: December 12, 2011
    Publication date: April 5, 2012
    Applicant: Kana Software, Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 8078565
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: June 12, 2007
    Date of Patent: December 13, 2011
    Assignee: Kana Software, Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20080313124
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: June 12, 2007
    Publication date: December 18, 2008
    Applicant: KANA SOFTWARE, INC.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 6643613
    Abstract: A system and method for monitoring a set of performance metrics is described. The methods include metric correlation and grouping methods that analyze a group of temporally related metrics, and correlate pairs of the metrics in the group. In one embodiment, rank correlation techniques are used to perform this correlation. Methods are also described for grouping metrics using a dynamic correlation pair graph that preserves all of the correlated relationships. This correlation pair graph may be used to determine which metrics are associated with a particular key metric, which may provide information on the cause of an alarm or other event involving the key metric. Another embodiment includes apparatus for correlating, grouping, and identifying the metrics.
    Type: Grant
    Filed: July 1, 2002
    Date of Patent: November 4, 2003
    Assignee: Altaworks Corporation
    Inventors: John J. McGee, John Michael Earley, David M. Heath, Ralph L. Beck, Michael B. Courtemanche
  • Publication number: 20030110007
    Abstract: A system and method for monitoring a set of performance metrics is described. The methods include metric correlation and grouping methods that analyze a group of temporally related metrics, and correlate pairs of the metrics in the group. In one embodiment, rank correlation techniques are used to perform this correlation. Methods are also described for grouping metrics using a dynamic correlation pair graph that preserves all of the correlated relationships. This correlation pair graph may be used to determine which metrics are associated with a particular key metric, which may provide information on the cause of an alarm or other event involving the key metric. Another embodiment includes apparatus for correlating, grouping, and identifying the metrics.
    Type: Application
    Filed: July 1, 2002
    Publication date: June 12, 2003
    Applicant: Altaworks Corporation
    Inventors: John McGee, John Michael Earley, David M. Heath, Ralph L. Beck, Michael B. Courtemanche
  • Patent number: 5553239
    Abstract: Disclosed is a server architecture for connecting to a plurality of remote client computers each seeking access to applications resident on the server. The architecture provides (1) a reliable, single point of entry for client users that enforces security and recovers immediately from failures; (2) connection management that monitors the user's level of online activity, terminating inactive connections both to save system resources and to limit unnecessary connection charges to the user; (3) application management that spreads users optimally among active application instances, maintaining a pool of available applications, initiating new instances when the pool is low, and which records a user's utilization of different applications for billing purposes; (4) system integrity, which is achieved through division of transaction-management responsibility among the various interrelated components of the invention; and (5) continuous, uninterrupted operation.
    Type: Grant
    Filed: November 10, 1994
    Date of Patent: September 3, 1996
    Assignee: AT&T Corporation
    Inventors: David M. Heath, Michael F. Kraley, Sangam Pant
  • Patent number: 5491820
    Abstract: Disclosed is an object-oriented approach to storage and transmission of retrievable items in a client-server computer environment. Special processing modules manage retrieval and permanent storage, on client computers, of requested objects in a manner that minimizes unnecessary transmission and storage. The user enters a "subscription" in connection with items related to hierarchically inferior items. The subscription specifies the amount of information the user desires to download and store locally with respect to a specified hierarchical depth level. The invention also includes a pruning module for deleting, from local storage, items inconsistent with the subscription and which the user does not explicitly indicate a desire to store, and a facility for updating locally stored items upon re-establishment of communication with the server.
    Type: Grant
    Filed: November 10, 1994
    Date of Patent: February 13, 1996
    Assignee: AT&T Corporation
    Inventors: Edward Belove, James A. Culbert, R. Patrick Johnson, David M. Heath, Michael F. Kraley, Deborah Mendez, Sangam Pant, Stephen Zagieboylo