Abstract: According to one embodiment, a method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include identifying a user participating in a voice call by a user voice signature. The embodiment may also include identifying a verbal request, received during the voice call, for the identified user to provide sensitive information. The embodiment may further include identifying, upon authorization of the identified user, a response from a repository of stored, pre-recorded responses associated with the identified user that satisfies the request, where the stored responses are stored as a pre-recorded voice clip or a pre-recorded number sequence on the client computing device.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: Aspects of the present invention disclose a method, computer program product, and system for capturing and transposing user behavioral data. The method includes determining that a user enters a first venue based on tracking a computing device of the user. The method further includes capturing behavioral data of the user in the first venue as the user interacts with a first product, where the captured behavioral data is saved to a database. The method further includes responsive to determining that the user enters a second venue, determining a set of recommendations for the user that has entered the second venue, based on the behavioral data in the user profile and a product available to the user in the second venue. The method further includes generating a recommendation to a user.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: Systems and methods for utilizing a mnemonic to communicate sensitive data to an agent are disclosed. In aspects, a computer-implemented method comprises: establishing a telephone connection between a caller and an agent; entering an encryption key received from the agent into a mnemonic application of the computer device to permute an algorithm of the mnemonic application; receiving sensitive data in the form of one or more alphabetic, numeric or alpha-numeric sequence; initiating the mnemonic application to generate a mnemonic of the sensitive data using the encryption key, wherein the mnemonic is a sequence of words representing the sensitive data; displaying the mnemonic to the caller; and conveying audio communication of the mnemonic to the agent through the telephone connection to enable remote decoding of the mnemonic back into the at least one sensitive number sequence.

Abstract: User behaviors are monitored, by machine logic, during a visit to a venue by a user, the user behaviors associated with user interactions with items in the venue, a location of the items being tracked. In real-time, based, at least in part, on the user behaviors and the items, a subsequent behavior of the user is predicted, by machine logic, the predicting resulting in predicted behavior(s). Cognitive recommendations are provided, by machine logic, to the user in real-time during the visit, the cognitive recommendations corresponding to additional item(s) based, at least in part, on the predicted behaviors and the items. Machine learning is used to train a system for facilitating the noted aspects, as well as to update training.

Abstract: Systems and methods for utilizing a mnemonic to communicate sensitive data to an agent are disclosed. In aspects, a computer-implemented method comprises: establishing a telephone connection between a caller and an agent; entering an encryption key received from the agent into a mnemonic application of the computer device to permute an algorithm of the mnemonic application; receiving sensitive data in the form of one or more alphabetic, numeric or alpha-numeric sequence; initiating the mnemonic application to generate a mnemonic of the sensitive data using the encryption key, wherein the mnemonic is a sequence of words representing the sensitive data; displaying the mnemonic to the caller; and conveying audio communication of the mnemonic to the agent through the telephone connection to enable remote decoding of the mnemonic back into the at least one sensitive number sequence.

Abstract: Aspects of the present invention disclose a method, computer program product, and system for capturing and transposing user behavioral data. The method includes determining that a user enters a first venue based on tracking a computing device of the user. The method further includes capturing behavioral data of the user in the first venue as the user interacts with a first product, where the captured behavioral data is saved to a database. The method further includes responsive to determining that the user enters a second venue, determining a set of recommendations for the user that has entered the second venue, based on the behavioral data in the user profile and a product available to the user in the second venue. The method further includes generating a recommendation to a user.

Abstract: User behaviors are monitored, by machine logic, during a visit to a venue by a user, the user behaviors associated with user interactions with items in the venue, a location of the items being tracked. In real-time, based, at least in part, on the user behaviors and the items, a subsequent behavior of the user is predicted, by machine logic, the predicting resulting in predicted behavior(s). Cognitive recommendations are provided, by machine logic, to the user in real-time during the visit, the cognitive recommendations corresponding to additional item(s) based, at least in part, on the predicted behaviors and the items. Machine learning is used to train a system for facilitating the noted aspects, as well as to update training.

Abstract: A system, method and apparatus for autonomically assisting in the creation of an administrative policy. The method can include detecting a stimuli in a system under study and monitoring a response by a systems administrator to the stimuli. The stimuli and the response can be forwarded to a policy maker suited to analyze the stimuli and the response. Also, the policy maker can be queried for a preferred response to the stimuli. Based upon the preferred response to the stimuli, a policy for responding to the stimuli can be formulated. As such, the policy can be enforced in managing the system under study. Moreover, the policy can be forwarded for future consideration to the systems administrator.

Abstract: A system for matching nearest contacts in a logical contact hierarchy can include a logical contact hierarchy disposed in a database; and, a hierarchical query processor coupled to the logical contact hierarchy. The hierarchical query processor can be configured to produce a closest matching contact from among contacts in the logical contact hierarchy based upon a specified anchor contact in the logical contact hierarchy. A boolean operator further can be programmed to select a closest matching contact based upon a boolean expression operating upon multiple closest matching contacts produced by the hierarchical query processor.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: A method of monitoring instant messaging usage can include identifying an instant messaging session between a plurality of participants, selecting a participant in the instant messaging session, identifying at least one attribute of the instant messaging session, and identifying at least one attribute of the selected participant. The method further can include determining an instant messaging usage metric for the selected participant according to the at least one attribute of the instant messaging session and the at least one attribute of the selected participant and outputting the instant messaging usage metric of the selected participant.

Abstract: A system for matching nearest contacts in a logical contact hierarchy can include a logical contact hierarchy disposed in a database; and, a hierarchical query processor coupled to the logical contact hierarchy. The hierarchical query processor can be configured to produce a closest matching contact from among contacts in the logical contact hierarchy based upon a specified anchor contact in the logical contact hierarchy. A boolean operator further can be programmed to select a closest matching contact based upon a boolean expression operating upon multiple closest matching contacts produced by the hierarchical query processor.

Abstract: A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

Abstract: Systems and methods for utilizing a mnemonic to communicate sensitive data to an agent are disclosed. In aspects, a computer-implemented method comprises: establishing a telephone connection between a caller and an agent; entering an encryption key received from the agent into a mnemonic application of the computer device to permute an algorithm of the mnemonic application; receiving sensitive data in the form of one or more alphabetic, numeric or alpha-numeric sequence; initiating the mnemonic application to generate a mnemonic of the sensitive data using the encryption key, wherein the mnemonic is a sequence of words representing the sensitive data; displaying the mnemonic to the caller; and conveying audio communication of the mnemonic to the agent through the telephone connection to enable remote decoding of the mnemonic back into the at least one sensitive number sequence.

Abstract: Under the present invention, the performance of a set of system resources is monitored in response to incoming request traffic. When a system resource is approaching an overload condition, a corrective action is identified and implemented. Overload thresholds for each system resource and appropriate corrective actions are contained within a management policy. Based on a performance history of the corrective actions, the management policy can be changed/revised.

Abstract: Responsive to determining to transition a voice call from voice communications over a voice network to streamed text over a packetized data network, a voice conversation correlation identifier is created that identifies the voice call and specifies incoming and outgoing streamed text data as part of the voice call. Additional outgoing speech spoken by a user associated with the voice call is converted to streamed text data. The streamed text data identified by the voice conversation correlation identifier is sent within an outgoing text stream over the packetized data network. Streamed response text data identified by the voice conversation correlation identifier is received within an incoming text stream over the packetized data network. The received streamed response text data within the incoming text stream is converted to speech output as part of the voice call.