Abstract: A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

Abstract: Mechanisms are disclosed for using two or more buffers, at a common receiving node, to reduce the effects of jitter, packet loss, and/or packet latency and/or synchronize different types of packets. Specifically, the two or more buffers can be used to temporarily store packets from different media streams that have a common timestamp and/or sequence number. Characteristics of the two or more buffers can then be independently controlled to accommodate the different media streams.

Abstract: A computing system is provided that includes a display 124 for displaying information and an audible locating agent 148 that, as a pointer moves over the display, plays audible locating signals to identify spatial locations of at least some of the displayed information.

Abstract: A variety of mechanisms are used to determine a user's task orientation. Rich presence detection could be used to identify whether a person is at home, at work, traveling, or the like. Temporal factors can also be considered to determine a user's probable persona such as working, personal time, traveling (business or personal), and the like. Entries in a user's calendar application and/or to-do-list reminders can be searched to add information about a user's task orientation and up-coming deliverables. Activity monitors on phones, computers, and the like, can be used to determine files be accessed, applications being used, out-bound communications being sent, in-bound communications, up-coming meetings, and the like, to further refine the nature of a user's tasks. A program evaluates all of these information sources to determine a user's focus and presents topically relevant communications and filters the rest to keep the user from being interrupted.

Abstract: Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Abstract: The present invention, in one embodiment, is directed to the use of a communication pathway traversing a digital telephone network to handle a portion of the signaling traffic associated with a communication method performed over the Internet.

Abstract: A telecommunications terminal is disclosed that is capable of displaying information about calls that are on hold or queued for delivery at a data-processing system, wherein the calls are to be delivered the terminal itself. The terminal displays characteristics of each call, such as: (i) the caller's name, (ii) the calling number, (iii) the subject of the call, (iv) the urgency of the call, (v) the holding time of the call, and (vi) a telecommunications address of a messaging resource (such as email) associated with the call. The user (e.g., an off-premises representative, etc.) of the telecommunications terminal in the illustrative embodiment, in contrast with some terminals in the prior art, has the ability to remotely reorder or otherwise dispose the calls based on one or more of the call characteristics.

Abstract: A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.

Abstract: Dynamic device management is provided based on a change in context. The management can be for one or more of icons, application, operating system(s), preferences, display characteristics, and the like. Detection and/or monitoring of one or more of presence information, environmental information, user information, recent activity information, inbound/outbound communication information, external stimuli information, geopositional information, temporal information, calendar information, user information, biometric information, and security information can be used as inputs to determining a change in this context.

Abstract: In one embodiment, the present invention is directed to the use of separate communication pathways over different types of networks to handle bearer and control signaling in connection with a license transaction.

Abstract: A speech characteristic, such as a volume level of a call participant is derived; the derived speech characteristic is associated with an identifier, such as a caller ID number. The speech characteristic and identifier are stored in a call participant profile. An adjustment of volume level of an audio signal of the call participant is made based on the measured speech characteristic and the identifier in the call participant profile. In a second embodiment, the system and method can be further adapted to identify a speech characteristic of a participant(s) in a conference call. A determination is made when the participant of the conference call is speaking during the conference call. An adjustment is made to a mixed audio signal of the conference call based on the speech characteristic of the participant in the conference call.

Abstract: A system for selectively providing an out of office autoreply message in response to an incoming message is provided. The system avoids providing potentially sensitive or useful information to unauthorized senders of unsolicited messages, commonly known as spam. Accordingly, dramatic increases in such messages that can be experienced after a sender of such messages has confirmed the validity of a target address through the receipt of a reply message, can be avoided. In addition, security concerns associated with providing unknown senders of messages with information indicating that a user is out of the office are also avoided.

Abstract: The present invention is directed to the use of two or more buffers, at a common receiving node, to reduce the effects of jitter, packet loss, and/or packet latency and/or synchronize different types of packets.

Abstract: An apparatus and methods are disclosed for enabling certain types of communications to occur, even when presence information might indicate that a particular user is unavailable. In the illustrative embodiment, a first user submits a request to communicate with a second user, where the request specifies a maximum time duration for the communication, and optionally: a minimum time duration, an expected time duration, a priority, a subject, and a type of communication. A presence server receives the request and decides whether the request should be granted based on the information specified in the request, and one or both of: presence information for the second user, and the contents of a calendar. The illustrative embodiment is also capable of detecting inconsistencies between calendars and presence information, as well as events that might affect a user's presence or indicate a departure from scheduled activities.

Abstract: The present invention, in one embodiment, is directed to the use of a communication pathway traversing a digital telephone network to handle a portion of the signaling traffic associated with a communication method performed over the Internet.

Abstract: A system is disclosed that features a transport vehicle that carries responsive objects in which the objects are equipped to provide state information about their states when queried. The transport vehicle is outfitted with a proxy that represents the responsive objects. The proxy is configured such that it is better able than the responsive objects to receive state query signals from a querying device. The vehicle is also outfitted with I) sensors that detect the responsive objects and ii) sensors that detect state information of the vehicle, in which both sets of sensors provide information to the proxy. The object sensors are able to detect the state of each responsive object or query the object about its state in the same way as the querying device would query those objects in the prior art. The proxy then responds to the query on behalf of the responsive objects.

Abstract: A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

Abstract: A method and apparatus are disclosed that provide a technique for managing held calls. In accordance with the illustrative embodiment of the present invention, a call-handling system receives a first indication of whether a messaging resource is available at or near a terminal for which the system is receiving incoming calls. Examples of messaging resources include instant messaging, email, short messaging service, and so forth. The system might also receive a second indication of whether a messaging resource is available at or near the originating terminal of an incoming call. If the first indication and second indication match, the system will prompt the caller of the originating terminal to use the available messaging resource. In some embodiments, the system will also assign the corresponding incoming call a lower priority relative to other calls because of the availability of the alternative form of communication to the caller.

Abstract: A context sensitive filter method and apparatus is provided. In particular, information regarding the context in which a request for content is made is gathered, and is used to select filter parameters for application to content returned in response to the request. Context information can include information from a calendar application, location information, user preferences or other inputs.

Abstract: Information is identified as sensitive and a lapsed time job (Chron Job) is created that will allow the deletion of sensitive information after a period of time. The interval could be set to be longer than vacation or other planned use, and yet short enough to limit the period where risk to the organization or individual is incurred. The Chron Job could be integrated with the user's calendar, such that the Chron Job considers holiday time as a means of delaying execution of the Chron Job which would allow a shorter interval to be selected. In addition to deletion of the information identified as sensitive, additional steps could also be taken, such as the purging of the recycle bin, modification of the FAT, and optionally the deletion of related information. Once information is identified as sensitive, the information and derivative works are tracked and managed.