Abstract: The present invention provides flexible call processing. In one embodiment, an inbound call from a calling party is received at a call processing system. The inbound call is intended for a called party. A determination is made that a first condition has occurred and/or is occurring. The called party's location is determined via a location based service associated with the mobile device of the called party. Based at least in part on the called party's mobile device location, a phone number stored in computer readable memory is selected. The calling party is connected to a communication device associated with the selected phone number.

Abstract: Systems and methods are described for processing calls. A call is received at a softswitch or other call processing system from a caller intended for a first subscriber. The first call is associated with signaling information, the signaling information including a phone number associated with the caller. A determination is made as to whether the first subscriber has previously received a call associated with the caller phone number at the softswitch. If the first subscriber has not previously received a call associated with the caller phone number at the softswitch, a first message is played to the caller. An indication that the first message was played to the caller is stored in association with an account record associated with the first subscriber.

Abstract: The present invention relates to shopping assistance solutions, and in particular, to methods and systems for maintaining purchase records, creating shopping lists, and comparing merchant pricing. The user experience in performing shopping functions is simplified and enhanced over existing methods.

Abstract: The present invention provides flexible call processing. In one embodiment, a first call from a calling party intended for a called party is received at a call processing system. The call processing system places a second call to a telephonic device associated with the called party. The calling party and called party communicate via the first and second calls. A determination is made that the first call has been terminated. A call-back instruction is received from the called party while the second call is still in place. At least partly in response to receiving the call-back instruction, a third call is placed to a terminal associated with the calling party. The calling party and the called party can communicate via the second call and the third call.

Abstract: Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.

Abstract: The present invention relates to product claims management solutions, and in particular, to methods and systems for maintaining purchase records and product repair, replacement, and refund claims processing. The user experience in performing claims management is simplified and enhanced over existing methods.

Abstract: Methods and systems are described for routing call in a wireless network environment. In one embodiment, a phone address is assigned to a subscriber and/or a subscriber's mobile telecommunications device. A call directed to the phone address is routed to a call processing system. An outbound call from the call processing system is placed to a wireless communication service provider so as to cause, at least in part, the wireless communication service provider to route the outbound call to the subscriber's mobile telecommunications device, wherein the call processing system configures call signaling parameters associated with the outbound call so that the outbound call appears to be to a phone number ported to the wireless communication service provider, and wherein the phone number has not been ported to the wireless communication service provider. The outbound call is bridged with the inbound call.

Abstract: A fax processing system handles faxes that are originally destined for a recipient's phone number. The fax processing system communicates with the fax recipient via a data communications network (for example, the Internet) and can provide more sophisticated fax handling capabilities than conventional fax machines.

Abstract: The present invention relates generally to telecommunications, and in particular to systems and methods for routing and placing telephone calls. In one embodiment, a call manager system is configured to place a call to a pay-per-call service, or to cause such a call to be placed by a user computer terminal, in response to a user initiating a purchase transaction over a computer network. In addition, the call may include billing information, such as the user's phone number, which is provided to the pay-per-call service so that the user can be billed for the call in an appropriate amount.

Abstract: The present invention relates generally to telecommunications and in particular to systems and methods for routing telephone calls. A first address, such as a first phone number, can be associated with a telephonic terminal, such as a fixed or mobile phone. Incoming calls to the first address can be routed using an Internet Protocol, such as SIP, or other protocol to the telephonic terminal or to other destinations based on telephonic terminal status and/or based on a user instruction.

Abstract: The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Abstract: The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number.

Abstract: The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Abstract: The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification regarding the first call is transmitted over a network to a terminal associated with the first person. A user interface is displayed on the terminal via which the first person can indicate that a callback message is to be transmitted to the caller. The callback message is transmitted to the caller, wherein the callback message includes an identification of the first person, a callback control, and text indicating that the caller is to activate the control to initiate another call to the first person. At least partly in response to the caller activating the control, A second call to be placed via which the first person and caller are connected.

Abstract: Methods and systems for call processing are described. In an illustrative embodiment, a call processing system answers a call from a caller intended for a first party and records a message from the caller. The call processing system stores call information and the caller message. Some or all of the caller message is transmitted in substantially real time to a terminal associated with the first party. Further, at least a portion of the caller message is converted to text, which is transmitted to a terminal associated with the first party and is stored for later access. The first party can then submit a search query with respect to the stored information. When a search query is received from the first party, the system searches a data store to determine if there is matching call and provides the first party with information related to a matching call.

Abstract: Methods and systems are described for processing visual messages, such as text or multimedia messages, originated from a mobile phone. In an embodiment, a visual message from an originating wireless telephonic device is directed to an original destination address associated with a user. An indication that the visual message has been received at a first telecommunications system, wherein an original destination associated with the original destination address is not available to receive the originating wireless telephonic device visual message. The visual message is wirelessly transmitted to an alternate destination.

Abstract: The present invention relates to telecommunications processing and managing product data using voice and data networks. A purchase is recorded in a telephonic processing system. A warranty duration is determined for the purchased item. A warranty start and end date is established for the item purchase. Claims instructions are sent to a user including a first phone address. A call from a caller directed to the first phone address is received at a telephonic processing system coupled to at least one network, wherein the call is associated with call signaling information. An outbound call is generated from the telephonic processing system to a second phone address wherein the second phone address is determined at least in part from the signaling information associated with the received call. The received call is connected to the first outbound call. Call detail attributes associated with the connected calls are recorded.

Abstract: The present invention relates to shopping assistance solutions, and in particular, to methods and systems for maintaining purchase records, creating shopping lists, and comparing merchant pricing. The user experience in performing shopping functions is simplified and enhanced over existing methods.

Abstract: Methods and systems for processing and routing calls are described. A call processing system receives from a telecommunications system a communication indicating that a first call to a user is in progress. A call routing instruction associated with the user is accessed. Based at least in part on the call routing instruction, a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the second call and the third call are placed at substantially the same time or a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the third call is placed if the second call is not timely answered.

Abstract: The present invention relates to product warranty management solutions, and in particular, to methods and systems for maintaining purchase records and product repair, replacement, and refund warranty claims processing. The user experience in performing warranty management is simplified and enhanced over existing methods.