Abstract: Systems, devices, and technical methods of the present disclosure use an edge appliance to facilitate seamless interoperability between a cloud emergency call management system and call-center systems that are situated onsite in an emergency call center. When an emergency call is received from a caller device, the CECMS routes the call to a call taker who may be working remotely on a telecommunication device. The CECMS transmits a duplicate of audio data and other data that is exchanged between the caller device and the telecommunication device during the call to the edge appliance. The edge appliance converts the audio data and the other data into formats that are compatible with the call-center systems and uses a virtual construct that represents the telecommunication device to transmit the converted data to the call-center systems through a network to which both the edge appliance and the call-center systems are connected.

Abstract: Systems described herein can use microphones and cameras to capture media data (e.g., audio data and video data) at the scene of an emergency, apply specific types of software to the media data to extract medical data for a patient and a digital biometric identifier of the patient, associate the medical data with the digital biometric identifier in a data structure, and transmit the medical data, the digital biometric identifier, and the data structure to a treatment facility. The systems described herein can accomplish these tasks without involving responders' hands, thereby allowing responders' hands to be used for treating patients, driving ambulances, and performing other lifesaving tasks without interruption. When a person arrives at the treatment facility, a second digital biometric identifier can be captured and compared to the digital biometric identifier to confirm that the person is the patient to whom the medical data applies.

Abstract: Systems, devices, and technical methods of the present disclosure use an edge appliance to facilitate seamless interoperability between a cloud emergency call management system and call-center systems that are situated onsite in an emergency call center. When an emergency call is received from a caller device, the CECMS routes the call to a call taker who may be working remotely on a telecommunication device. The CECMS transmits a duplicate of audio data and other data that is exchanged between the caller device and the telecommunication device during the call to the edge appliance. The edge appliance converts the audio data and the other data into formats that are compatible with the call-center systems and uses a virtual construct that represents the telecommunication device to transmit the converted data to the call-center systems through a network to which both the edge appliance and the call-center systems are connected.