Patents by Inventor Davide Guglielmo BELLINI
Davide Guglielmo BELLINI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 11080717Abstract: A customer assistance guidance system includes an interface for communicating information to a customer relationship management (CRM) system. The system receives state information from the CRM system that defines a current interaction state between an agent of the CRM system and a customer. The system may predict, based on the state information, a next interaction state between an agent of the CRM system and the customer. The system may communicate the predicted next interaction state to the CRM system to facilitate the suggestion of a next course of action for the agent to perform.Type: GrantFiled: October 3, 2019Date of Patent: August 3, 2021Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITEDInventors: Davide Coccia, Davide Guglielmo Bellini
-
Publication number: 20210174403Abstract: An NBA management platform may receive simulation data for an interaction involving a service, wherein the simulation data includes: a set of operational parameters associated with the interaction, subscriber information for a set of subscribers associated with the service, and a set of rules associated with providing the service. The NBA management platform may process, using a simulation model, the simulation data to determine a simulation outcome of the interaction according to the simulation data. The NBA management platform may determine whether the simulation outcome satisfies a next best action threshold. The NBA management platform may provide a next best action output to enable a next best action for engaging in the interaction.Type: ApplicationFiled: December 4, 2019Publication date: June 10, 2021Inventors: Davide Guglielmo BELLINI, Danilo RIZZO, Paolo CANALETTI
-
Publication number: 20210103933Abstract: A customer assistance guidance system includes an interface for communicating information to a customer relationship management (CRM) system. The system receives state information from the CRM system that defines a current interaction state between an agent of the CRM system and a customer. The system may predict, based on the state information, a next interaction state between an agent of the CRM system and the customer. The system may communicate the predicted next interaction state to the CRM system to facilitate the suggestion of a next course of action for the agent to perform.Type: ApplicationFiled: October 3, 2019Publication date: April 8, 2021Applicant: Accenture Global Solutions LimitedInventors: Davide Coccia, Davide Guglielmo Bellini
-
Patent number: 10728111Abstract: A device may receive data from a data source and identify attributes included in the received data. The device may provide, to a user device, a user interface providing user interface elements that enable, by interaction with the user interface elements, selection of at least one attribute, of the attributes, for use by a data module. In addition, the device may receive, from the user device, information identifying the data module, the data module: being configured to process the at least one attribute and defining a function to be performed by a data processing pipeline. Further, the device may activate the data module for use by the data processing pipeline implemented by the device and perform an action on incoming data using the data processing pipeline and the data module.Type: GrantFiled: March 9, 2018Date of Patent: July 28, 2020Assignee: Accenture Global Solutions LimitedInventors: Davide Guglielmo Bellini, Danilo Rizzo, Simone Miraglia
-
Patent number: 10693740Abstract: A device may receive one or more data models that have been trained using a first set of values that are in a format capable of being processed by the one or more data models. The first set of values may be associated with a set of historical network performance indicators relating to a set of network devices. The device may receive network data that includes network ticket information and performance statistics for the one or more network devices. The device may determine a set of network performance indicators relating to the one or more network devices. The device may convert the set of network performance indicators into a second set of values that are in the format capable of being processed by the one or more data models. The device may use the second set of values to generate one or more recommendations associated with improving network performance.Type: GrantFiled: December 7, 2017Date of Patent: June 23, 2020Assignee: Accenture Global Solutions LimitedInventors: Davide Coccia, Davide Guglielmo Bellini
-
Publication number: 20190280944Abstract: A device may receive data from a data source and identify attributes included in the received data. The device may provide, to a user device, a user interface providing user interface elements that enable, by interaction with the user interface elements, selection of at least one attribute, of the attributes, for use by a data module. In addition, the device may receive, from the user device, information identifying the data module, the data module: being configured to process the at least one attribute and defining a function to be performed by a data processing pipeline. Further, the device may activate the data module for use by the data processing pipeline implemented by the device and perform an action on incoming data using the data processing pipeline and the data module.Type: ApplicationFiled: March 9, 2018Publication date: September 12, 2019Inventors: Davide Guglielmo BELLINI, Danilo RIZZO, Simone MIRAGLIA
-
Publication number: 20190182120Abstract: A device may receive one or more data models that have been trained using a first set of values that are in a format capable of being processed by the one or more data models. The first set of values may be associated with a set of historical network performance indicators relating to a set of network devices. The device may receive network data that includes network ticket information and performance statistics for the one or more network devices. The device may determine a set of network performance indicators relating to the one or more network devices. The device may convert the set of network performance indicators into a second set of values that are in the format capable of being processed by the one or more data models. The device may use the second set of values to generate one or more recommendations associated with improving network performance.Type: ApplicationFiled: December 7, 2017Publication date: June 13, 2019Applicant: Accenture Global Solutions LimitedInventors: Davide Coccia, Davide Guglielmo Bellini
-
Patent number: 9420100Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.Type: GrantFiled: July 26, 2013Date of Patent: August 16, 2016Assignee: Accenture Global Services LimitedInventors: Davide Guglielmo Bellini, Matteo Maga, Danilo Rizzo
-
Publication number: 20150030151Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.Type: ApplicationFiled: July 26, 2013Publication date: January 29, 2015Applicant: ACCENTURE S.P.AInventors: Davide Guglielmo BELLINI, Matteo MAGA, Danilo RIZZO
-
Patent number: RE47652Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.Type: GrantFiled: January 31, 2017Date of Patent: October 15, 2019Assignee: Accenture Global Services LimitedInventors: Davide Guglielmo Bellini, Matteo Maga, Danilo Rizzo
-
Patent number: RE49188Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.Type: GrantFiled: October 11, 2019Date of Patent: August 23, 2022Assignee: Accenture Global Services LimitedInventors: Davide Guglielmo Bellini, Matteo Maga, Danilo Rizzo