Abstract: Embodiments of the technology disclosed herein provide an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Abstract: Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Abstract: An electrochemical detection system which specifically detects selected nucleic acid segments is described. The system utilizes biological probes such as nucleic acid or peptide nucleic acid probes which are complementary to and specifically hybridize with selected nucleic acid segments in order to generate a measurable current when an amperometric potential is applied. The electrochemical signal can be quantified.

Abstract: The present invention provides a lap bib for use in a vehicle or the like. The lap bib includes a lap portion for covering the lap of a user, an abdomen portion for covering the abdomen of the user, and an attached closure band for conveniently stowing and transporting the lap bib when not in use. Advantageously, the lap bib protects the user's clothing while the user is eating or the like in an automobile; on a bus, train, or boat; in an airplane; at their desk; or the like.

Abstract: An integrated circuit (IC) package includes a mold compound, a die, and a window. The mold compound has a frame embedded within it. The frame has a top surface, a bottom surface, and a top-to-bottom opening therein. The die is attached to the mold compound, wherein the embedded frame lies below a periphery of the die. The window is attached to the mold compound and located above the die to allow light to reach the die.

Abstract: The present invention provides a lap bib for use in a vehicle or the like. The lap bib includes a lap portion for covering the lap of a user, an abdomen portion for covering the abdomen of the user, and an attached closure band for conveniently stowing and transporting the lap bib when not in use. Advantageously, the lap bib protects the user's clothing while the user is eating or the like in an automobile; on a bus, train, or boat; in an airplane; at their desk; or the like.

Abstract: Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Abstract: A heel saving device has a first straight part underlying an accelerator pedal of a vehicle and a second bulbous or circular part that is integral to the first part and which extends out from under the pedal towards the driver. The heel of the driver's shoe rests atop the bulbous second part when the vehicle is being operated, and protects the heel from abrasion by the floorboard. A chemical is added to the bulbous second part to prevent rubbing off of heel coloring, and a double-sided adhesive secures the device into position. In a second embodiment, a first straight part overlies a second straight part and a bulbous first part overlies a bulbous second part that has an adhesive-saving central opening formed in it.