Abstract: Among other things, an inbound message from a customer device of a customer is received at a customer service system of an enterprise. The inbound message is part of a customer interaction and is in as first electronic interaction channel. In response to the inbound message, the customer service system automatically and electronically exposes to the customer an entry step invocable by the customer to continue the customer interaction using at least a second electronic interaction channel different from the first interaction channel. In response to an invocation by the customer of the entry step, the customer service system automatically makes available to the customer a system for sending and receiving messages in at least the second electronic interaction channel.

Abstract: A mobile device application that enables users to easily engage in a private chat that. Users can switch from a normal chat to the private chat by performing a simple gesture. Once the users are finished, they can deactivate the private chat by performing another gesture. Once a user leaves the private chat, all digital data from the chat is permanently deleted and cannot be retrieved.