Abstract: Introduced here is a platform for actively managing communication channels. In particular, the communication channels are managed to increase the probability of success of a call center agent to meaningfully engage with a client. In addition, the platform provides identification information and other information to facilitate a conversation between the parties, while also reducing the pre-call preparation by an agent. The platform parses search results to identify contact information for prospect by utilizing keyword identification algorithm. During the call, the platform applies voice detection and speaker detection algorithms to ensure that the agent is speaking with a live voice, rather than a pre-recorded message. By applying these algorithms, the platform aims to increase call center efficiency and conversation rates, while reducing pre-call preparation and skepticism of a prospect.

Abstract: Introduced here is a platform for actively managing communication channels. In particular, the communication channels are managed to increase the probability of success of a call center agent to meaningfully engage with a client. In addition, the platform provides identification information and other information to facilitate a conversation between the parties, while also reducing the pre-call preparation by an agent. The platform parses search results to identify contact information for prospect by utilizing keyword identification algorithm. During the call, the platform applies voice detection and speaker detection algorithms to ensure that the agent is speaking with a live voice, rather than a pre-recorded message. By applying these algorithms, the platform aims to increase call center efficiency and conversation rates, while reducing pre-call preparation and skepticism of a prospect.

Abstract: Introduced here is a platform for actively managing communication channels. In particular, the communication channels are managed to increase the probability of success of a call center agent to meaningfully engage with a client. In addition, the platform provides identification information and other information to facilitate a conversation between the parties, while also reducing the pre-call preparation by an agent. The platform parses search results to identify contact information for prospect by utilizing keyword identification algorithm. During the call, the platform applies voice detection and speaker detection algorithms to ensure that the agent is speaking with a live voice, rather than a pre-recorded message. By applying these algorithms, the platform aims to increase call center efficiency and conversation rates, while reducing pre-call preparation and skepticism of a prospect.