Abstract: A dynamic contact management system is provided for analyzing aspects of speech from a customer contact and generating dynamic output based on the analysis. The system can process audio data representing utterances that occur during a customer contact, wherein the processing comprises generating scores based on agent and customer sentiments determined using their respective speech to text data. Based on the processing, the system can generate scores for use in dynamically determining which actions to take, updating displays, analyzing contact outcomes over time, etc.

Abstract: The Drink Pouch with Inner Snap-on and pull Straw/Spout is an invention for drinkers to drink from a pouch without the traditional straw. The user of pouch can snap on the piece and pull the corner resulting the internal straw to pierce through the pouch creating a drinking spout environment. This invention can eliminated accompany of a straw in the traditional drink pouch market. The pouch is also designed to be sealable after opening giving the option for the user to consume the rest of his/her drink at a later time. The one piece drink pouch, can be easier to market as well as create a unique way for users to experience their drinks.

Abstract: The Drink Pouch with Inner Snap-on Straw/Spout is an invention for drinkers to drink from a pouch without the traditional straw. The user of pouch can tear the pouch from the corner, and snap-on the two corner sides to create a drinking spout environment. This invention can eliminated accompany of a straw in the traditional drink pouch market. The one piece drink pouch, can be easier to market as well as create a unique way for users to experience their drinks.

Abstract: The Compactable Table and Lap Cover with Cup holder is an attachable accessory to a vehicle or seat for purposes of providing a place for users to place items such as food and beverages. It also can act as a protection device for any food or drink spillage. The invention is designed to be a cost effective solution for vehicle manufactures enhance the utility functions of their vehicles without taking took much space within the vehicle. It is also designed to provide another utility option for standard chairs or seats anywhere.

Abstract: The Wheel and Rim Bumper is an attachable accessory to a vehicle for purposes of protecting and decoration the wheels of the vehicle. The invention is designed to be a cost effective solution to protect the vehicle?s value and enhance the vehicle?s look.

Abstract: An alignment device provides one or more references, such as laser lines and planes in horizontal and vertical orientations. One version of the alignment device includes an optics mounting assembly situated in a pivot socket on a frame to provide an output beam. A spring system and one or more alignment assemblies align and secure the optics mounting assembly in the socket. As a result, the output beam has a desired orientation with respect to true level. The spring system holds the optics mounting assembly in communication with the alignment assemblies to reduce system backlash. One implementation of the pivot socket has a surface in the form of a sphere's interior surface. A set of support members on the optics mounting assembly rest on the pivot socket's spherical surface—causing the output reference beam to extend from the center of a sphere including the socket's spherical surface.