Abstract: Techniques are provided for performing information technology service management (ITSM) correlation for infrastructure environment functions such as management, operation, and remediation. Specifically, a processor may receive an incident identifier for an incident record corresponding to an incident encountered by the infrastructure environment. The processor may use the incident identifier to correlate incident data to data of different management services, e.g., change management and problem management. Specifically, the processor may correlate the incident data to change data, and the change data may be correlated to problem data. The processor may also correlate the incident data to other incident data, and the other incident data may be correlated to problem data. The problem data can be utilized to improve or remediate the incident of interest.