Patents by Inventor Diana Messano D'Angelo

Diana Messano D'Angelo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Auto join conference
    Patent number: 8819129
    Abstract: The present invention provides methods and systems for automatically managing conference calls. More specifically, a user may join a conference call by calling a universal conference call number. The user is identified and connected with a specific conference call number without requiring the user to remember the specific conference call number.
    Type: Grant
    Filed: June 9, 2006
    Date of Patent: August 26, 2014
    Assignee: Avaya Inc.
    Inventors: Shaiju Cyriac, Diana Messano D'Angelo, Sreerupa Das, Bruce W. Hill, William C. Leck
  • Next agent available notification
    Patent number: 8411843
    Abstract: The present invention, in one embodiment, is directed to an agent available notifier 250 that (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.
    Type: Grant
    Filed: October 4, 2005
    Date of Patent: April 2, 2013
    Assignee: Avaya Inc.
    Inventors: Shaiju Kurian Cyriac, Diana Messano D'Angelo, Sreerupa Das, Bruce Wallace Hill, William Curtis Leck