Abstract: A firmware or software update, patch, or upgrade image is authenticated by forcing its checksum to match a pre-determined value. The pre-determined value is known by a consumer electronic device in advance of propagating the image for installation. Upon propagation, the device determines a checksum value of the received imaged, and compares the checksum value to the pre-determined expected authenticity value. If they match, the image is installed. In an optional feature, the image is executed by the device and modifies the pre-determined checksum value to a next value, which is also shared or known by the image server. In this variation, no two images have the same expected value, and unauthorized images may be rejected for installation.

Abstract: A firmware or software update, patch, or upgrade image is authenticated by forcing its checksum to match a pre-determined value. The pre-determined value is known by a consumer electronic device in advance of propagating the image for installation. Upon propagation, the device determines a checksum value of the received imaged, and compares the checksum value to the pre-determined expected authenticity value. If they match, the image is installed. In an optional feature, the image is executed by the device and modifies the pre-determined checksum value to a next value, which is also shared or known by the image server. In this variation, no two images have the same expected value, and unauthorized images may be rejected for installation.

Abstract: Analysis tools are used for resolving a service request for software performance problems. Ranking of the analysis tools includes measuring a plurality of times to resolution of a plurality of service requests for software performance problems after runnings of a plurality of analysis tools are initiated; capturing sets of errors in the plurality of service requests; storing identities of the plurality of analysis tools with the times to resolution of the service requests and the sets of errors; determining an average time to resolution of each of the plurality of analysis tools for each set of errors; organizing the plurality of analysis tools into one or more categories using the sets of errors; and ranking the analysis tools within each category using the average times to resolution of the analysis tools within the category.

Abstract: A firmware or software update, patch, or upgrade image is authenticated by forcing its checksum to match a pre-determined value. The pre-determined value is known by a consumer electronic device in advance of propagating the image for installation. Upon propagation, the device determines a checksum value of the received imaged, and compares the checksum value to the pre-determined expected authenticity value. If they match, the image is installed. In an optional feature, the image is executed by the device and modifies the pre-determined checksum value to a next value, which is also shared or known by the image server. In this variation, no two images have the same expected value, and unauthorized images may be rejected for installation.

Abstract: A firmware or software update, patch, or upgrade image is authenticated by forcing its checksum to match a pre-determined value. The pre-determined value is known by a consumer electronic device in advance of propagating the image for installation. Upon propagation, the device determines a checksum value of the received imaged, and compares the checksum value to the pre-determined expected authenticity value. If they match, the image is installed. In an optional feature, the image is executed by the device and modifies the pre-determined checksum value to a next value, which is also shared or known by the image server. In this variation, no two images have the same expected value, and unauthorized images may be rejected for installation.