Patents by Inventor Dori SHAPIRA

Dori SHAPIRA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • REAL-TIME APPLICATION OF INTERACTION ANLYTICS
    Publication number: 20110307258
    Abstract: A method and apparatus for providing real-time assistance related to an interaction associated with a contact center, comprising steps or components for: receiving at least a part of an audio signal of an interaction captured by a capturing device associated with an organization, and metadata information associated with the interaction; performing audio analysis of the at least part of the audio signal, while the interaction is still in progress to obtain audio information; categorizing at least a part of the metadata information and the audio information, to determine a category associated with the interaction, while the interaction is still in progress to obtain audio information; and taking an action associated with the category.
    Type: Application
    Filed: June 15, 2010
    Publication date: December 15, 2011
    Applicant: Nice Systems Ltd.
    Inventors: Hadas Liberman, Keren Eshkol, Oren Lewkowicz, Omer Gazit, Zohar Tzfoni, Avi Revivo, Leon Portman, Ronit Ephrat, Oren Pereg, Ronen Laperdon, Dori Shapira, Moshe Wasserblat