Abstract: In a product order, delivery, management (ODM) system, a system provides a client with remote access to current information on product orders being processed on production lines in original equipment manufacturer (OEM) partner production facilities located virtually anywhere in the world. The system also provides access to product data at OEM associated product centers, such as product refurbishment, service, and shipping centers, enabling the tracking of production failure issues and the generation and comparison of production performance parameters within and amongst client OEM partners. The system includes a host server that serves an interactive Web page over a network to a client accessing the server using a browser. The server renders the interactive Web page after receiving valid client identification. It then receives client query input via the interactive Web page. The server forms a proper query based on the client input and sends the query to remote computer databases at the OEM facilities.