Abstract: One or more embodiments provide for automated management of lumping services. A method includes managing collection of on-site facility lumping services data. Payment collection is managed for the lumping services. Customer integrated file uploads containing data elements for field operations related to the lumping services is provided. Automated check-in and check-out of drivers at facilities for tracking lumping services is provided. Purchase orders for the lumping services are scheduled. Fee assessment for the purchase orders is performed. A determination is made for an initiated refund request for one or more of the purchase orders. Granted refund requests are dynamically processed for the one or more purchase orders. One or more status displays for the lumping services is provided.

Abstract: A communications system is designed to allow sound-impaired persons to communicate with sound-unimpaired individuals via the Internet. When a sound-impaired person at a Text Teletypewriter (TTY) terminal initiates a call that is destined for a sound-unimpaired person, the communications system ascertains whether the sound unimpaired person is currently using the Internet and, if so, automatically completes the call over the Internet and the communications system without the help of any communications assistant.