Abstract: An intercom system that allows a flight attendant and passengers to communicate to each other to order and fill service requests, and allows the passengers to view the flight attendant at the same time by way of a display located at the passenger's seat. The flight attendant receives passenger service requests and communicates by way of a flight attendant control unit and handset that is typically located in a service galley. Passengers communicate by way of passenger control unit and handsets located at each seat. A camera mounted in the galley allows passengers to view the flight attendant while making the service request. Using the aircraft audio and video intercom system saves a flight attendant extra trips to seats to receive each service request. Using the present invention, the flight attendant can receive the request in the galley and immediately deliver the item to the passenger, thus providing faster service and response time and eliminating unnecessary trips.