Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: An alert management system for a configuration management database (CMDB) platform includes a client instance configured to: apply a first filter of an alert rule to CMDB alerts to select a first alert based on context of the first alert and apply a second filter of the alert rule to the CMDB alerts to select a second alert based on context of the second alert, wherein the context of the first and second alerts includes details regarding the first and second alerts and associated configuration items (CIs). The client instance is also configured to: evaluate at least one condition of the alert rule using the context of the first and/or second alert; and in response to evaluating the at least one condition of the alert rule to be true, performing at least one action of the alert rule using the context of the first and/or second alert.

Abstract: A new alert associated with a computer information technology issue to be remediated is received. Matching previous alerts similar to the new alert are determined. One or more successful remediation actions of the matching previous alerts are identified. The one or more successful remediation actions are evaluated. A performance of a selected one of the one or more successful remediation actions is initiated.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: An embodiment may involve a computational instance disposed within a remote network management platform. The computational instance may contain queues and facilitate the execution of applications. Communication between the computational instance and a managed network may involve: (i) selecting, by a particular application, a particular output queue; (ii) writing, by the particular application, a unit of work generated by the particular application to the particular output queue; (iii) providing, by particular output queue, the unit of work to a particular proxy server application; (iv) retrieving, by a particular input queue, a result from the particular proxy server application, where the result represents an outcome of the particular proxy server application carrying out the unit of work, and where the particular input queue is associated with the particular output queue; and (v) retrieving, by the particular application, the result from the particular input queue.

Abstract: A system includes a non-transitory memory and one or more hardware processors.

Abstract: An alert management system for a configuration management database (CMDB) platform includes a client instance configured to: apply a first filter of an alert rule to CMDB alerts to select a first alert based on context of the first alert and apply a second filter of the alert rule to the CMDB alerts to select a second alert based on context of the second alert, wherein the context of the first and second alerts includes details regarding the first and second alerts and associated configuration items (CIs). The client instance is also configured to: evaluate at least one condition of the alert rule using the context of the first and/or second alert; and in response to evaluating the at least one condition of the alert rule to be true, performing at least one action of the alert rule using the context of the first and/or second alert.

Abstract: An alert management system for a configuration management database (CMDB) platform includes a client instance configured to: apply a first filter of an alert rule to CMDB alerts to select a first alert based on context of the first alert and apply a second filter of the alert rule to the CMDB alerts to select a second alert based on context of the second alert, wherein the context of the first and second alerts includes details regarding the first and second alerts and associated configuration items (CIs). The client instance is also configured to: evaluate at least one condition of the alert rule using the context of the first and/or second alert; and in response to evaluating the at least one condition of the alert rule to be true, performing at least one action of the alert rule using the context of the first and/or second alert.

Abstract: An embodiment may involve a computational instance disposed within a remote network management platform. The computational instance may contain queues and facilitate the execution of applications. Communication between the computational instance and a managed network may involve: (i) selecting, by a particular application, a particular output queue; (ii) writing, by the particular application, a unit of work generated by the particular application to the particular output queue; (iii) providing, by particular output queue, the unit of work to a particular proxy server application; (iv) retrieving, by a particular input queue, a result from the particular proxy server application, where the result represents an outcome of the particular proxy server application carrying out the unit of work, and where the particular input queue is associated with the particular output queue; and (v) retrieving, by the particular application, the result from the particular input queue.

Abstract: An embodiment may involve proxy server applications within a managed network, and a computational instance disposed within a remote network management platform. The computational instance may contain queues and facilitate the execution of applications. Communication between the computational instance and managed network may involve: (i) selecting, by a particular application, a particular output queue; (ii) writing, by the particular application, a unit of work generated by the particular application to the particular output queue; (iii) retrieving, by a particular proxy server application, the unit of work; (iv) carrying out, by the particular proxy server application, the unit of work; (v) writing, by the particular proxy server application, a result to a particular input queue, where the result represents an outcome of carrying out the unit of work; and (vi) retrieving, by the particular application, the result from the particular input queue.

Abstract: The present approach relates to the use of a unique key for event messages related to the same event and by employing a publication/subscription framework so that like-keyed event messages are only processed by a subscribing server. The message key may be a numeric value (e.g., from 0-99) calculated or generated based on designated event fields so that similar message keys will have the same message key number. The message key may be used to populate an event bucket field and may also be used as the topic of an event message, allowing a subscribing server to subscribe to this message key and receive and process the related event messages in order of arrival. In this manner, there is no distribution of the event messages having the same message key between parallel processing servers.

Abstract: An alert management system for a configuration management database (CMDB) platform includes a client instance configured to: apply a first filter of an alert rule to CMDB alerts to select a first alert based on context of the first alert and apply a second filter of the alert rule to the CMDB alerts to select a second alert based on context of the second alert, wherein the context of the first and second alerts includes details regarding the first and second alerts and associated configuration items (CIs). The client instance is also configured to: evaluate at least one condition of the alert rule using the context of the first and/or second alert; and in response to evaluating the at least one condition of the alert rule to be true, performing at least one action of the alert rule using the context of the first and/or second alert.

Abstract: The present approach relates to the use of a unique key for event messages related to the same event and by employing a publication/subscription framework so that like-keyed event messages are only processed by a subscribing server. The message key may be a numeric value (e.g., from 0-99) calculated or generated based on designated event fields so that similar message keys will have the same message key number. The message key may be used to populate an event bucket field and may also be used as the topic of an event message, allowing a subscribing server to subscribe to this message key and receive and process the related event messages in order of arrival. In this manner, there is no distribution of the event messages having the same message key between parallel processing servers.

Abstract: An embodiment may involve proxy server applications within a managed network, and a computational instance disposed within a remote network management platform. The computational instance may contain queues and facilitate the execution of applications. Communication between the computational instance and managed network may involve: (i) selecting, by a particular application, a particular output queue; (ii) writing, by the particular application, a unit of work generated by the particular application to the particular output queue; (iii) retrieving, by a particular proxy server application, the unit of work; (iv) carrying out, by the particular proxy server application, the unit of work; (v) writing, by the particular proxy server application, a result to a particular input queue, where the result represents an outcome of carrying out the unit of work; and (vi) retrieving, by the particular application, the result from the particular input queue.

Abstract: A system includes a non-transitory memory and one or more hardware processors.