Patents by Inventor Dwight E. Scott

Dwight E. Scott has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service
    Patent number: 8515048
    Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.
    Type: Grant
    Filed: June 15, 2012
    Date of Patent: August 20, 2013
    Assignee: Volt Delta Resources, LLC
    Inventors: Richard J. Oldach, Michael Pellegrino, Dwight E. Scott, Robert C. Detrie
  • METHOD OF AND SYSTEM FOR AUTOMATICALLY SWITCHING BETWEEN FREE DIRECTORY ASSISTANCE SERVICE AND CHARGEABLE DIRECTORY ASSISTANCE SERVICE
    Publication number: 20120257735
    Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.
    Type: Application
    Filed: June 15, 2012
    Publication date: October 11, 2012
    Inventors: Richard J. Oldach, Michael Pellegrino, Dwight E. Scott, Robert C. Detrie
  • Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service
    Patent number: 8233608
    Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.
    Type: Grant
    Filed: October 24, 2008
    Date of Patent: July 31, 2012
    Assignee: Volt Delta Resources LLC
    Inventors: Richard J. Oldach, Michael Pellegrino, Dwight E. Scott, Robert C. Detrie
  • Method and system for operator services automation using an operator services switch
    Patent number: 7831031
    Abstract: A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine a response to the request. The operator services switch, which is inter-operably coupled to the front end automation system, receives a call from the front end automation system, after the front end automation system has recognized the request and has determined the response to the request, and creates billing information relative to the call. The automation data server, which is inter-operably coupled to the front end automation system, passes information about the request and the response from the front end automation system to the automated operator. The automated operator, which is inter-operably coupled to the operator services switch, provides the response to the request to the caller.
    Type: Grant
    Filed: August 22, 2006
    Date of Patent: November 9, 2010
    Assignee: Volt Delta Resources LLC
    Inventor: Dwight E. Scott
  • METHOD OF AND SYSTEM FOR AUTOMATICALLY SWITCHING BETWEEN FREE DIRECTORY ASSISTANCE SERVICE AND CHARGEABLE DIRECTORY ASSISTANCE SERVICE
    Publication number: 20090136018
    Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.
    Type: Application
    Filed: October 24, 2008
    Publication date: May 28, 2009
    Inventors: Richard J. Oldach, Michael Pellegrino, Dwight E. Scott, Robert C. Detrie
  • Method and system for operator services automation using an operator services switch
    Patent number: 7180994
    Abstract: A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine a response to the request. The operator services switch, which is inter-operably coupled to the front end automation system, receives a call from the front end automation system, after the front end automation system has recognized the request and has determined the response to the request, and creates billing information relative to the call. The automation data server, which is inter-operably coupled to the front end automation system, passes information about the request and the response from the front end automation system to the automated operator. The automated operator, which is inter-operably coupled to the operator services switch, provides the response to the request to the caller.
    Type: Grant
    Filed: June 13, 2002
    Date of Patent: February 20, 2007
    Assignee: Volt Information Sciences, Inc.
    Inventor: Dwight E. Scott
  • Method and system for operator services automation using an operator services switch
    Publication number: 20030231751
    Abstract: A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine a response to the request. The operator services switch, which is inter-operably coupled to the front end automation system, receives a call from the front end automation system, after the front end automation system has recognized the request and has determined the response to the request, and creates billing information relative to the call. The automation data server, which is inter-operably coupled to the front end automation system, passes information about the request and the response from the front end automation system to the automated operator. The automated operator, which is inter-operably coupled to the operator services switch, provides the response to the request to the caller.
    Type: Application
    Filed: June 13, 2002
    Publication date: December 18, 2003
    Inventor: Dwight E. Scott