Patents by Inventor Dwight Sing Huang
Dwight Sing Huang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230269326Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: ApplicationFiled: April 28, 2023Publication date: August 24, 2023Inventors: George Huang, Dwight Sing Huang
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Patent number: 11652918Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: GrantFiled: December 3, 2020Date of Patent: May 16, 2023Assignee: Future Dial, Inc.Inventors: George Huang, Dwight Sing Huang
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Publication number: 20210390612Abstract: Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.Type: ApplicationFiled: August 30, 2021Publication date: December 16, 2021Inventors: George Huang, Dwight Sing Huang, Dan Kikinis
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Patent number: 11132732Abstract: Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.Type: GrantFiled: October 26, 2017Date of Patent: September 28, 2021Assignee: Future Dial, Inc.Inventors: George Huang, Dwight Sing Huang, Dan Kikinis
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Publication number: 20210176355Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: ApplicationFiled: December 3, 2020Publication date: June 10, 2021Inventors: George Huang, Dwight Sing Huang
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Patent number: 10863022Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: GrantFiled: May 18, 2018Date of Patent: December 8, 2020Assignee: Future Dial, Inc.Inventors: George Huang, Dwight Sing Huang
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Patent number: 10198366Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, and transfer content electronic content (such as data and software applications) and/or access to such content from a user's old mobile device to the user's new mobile device.Type: GrantFiled: January 4, 2016Date of Patent: February 5, 2019Assignee: FUTURE DIAL, INC.Inventors: George Huang, Jisheng Li, Dwight Sing Huang
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Patent number: 10117092Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, remove or backup the user's data from the mobile device, and configure the device for resale or reuse by other users.Type: GrantFiled: October 6, 2015Date of Patent: October 30, 2018Assignee: Future Dial, Inc.Inventors: George Huang, Jisheng Li, Dwight Sing Huang
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Publication number: 20180270349Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: ApplicationFiled: May 18, 2018Publication date: September 20, 2018Inventors: George Huang, Dwight Sing Huang
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Patent number: 9979817Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: GrantFiled: May 23, 2016Date of Patent: May 22, 2018Assignee: FUTURE DIAL, INC.Inventors: George Huang, Dwight Sing Huang
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Publication number: 20180114243Abstract: Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.Type: ApplicationFiled: October 26, 2017Publication date: April 26, 2018Inventors: George Huang, Dwight Sing Huang, Dan Kikinis
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Publication number: 20160269553Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: ApplicationFiled: May 23, 2016Publication date: September 15, 2016Inventors: George Huang, Dwight Sing Huang
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Publication number: 20160255495Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, remove or backup the user's data from the mobile device, and configure the device for resale or reuse by other users.Type: ApplicationFiled: October 6, 2015Publication date: September 1, 2016Inventors: George Huang, Jisheng Li, Dwight Sing Huang
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Publication number: 20160253274Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, and transfer content electronic content (such as data and software applications) and/or access to such content from a user's old mobile device to the user's new mobile device.Type: ApplicationFiled: January 4, 2016Publication date: September 1, 2016Inventors: George Huang, Jisheng Li, Dwight Sing Huang
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Patent number: 9363367Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: GrantFiled: March 12, 2013Date of Patent: June 7, 2016Assignee: FUTURE DIAL, INC.Inventors: George Huang, Dwight Sing Huang
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Publication number: 20140228005Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.Type: ApplicationFiled: March 12, 2013Publication date: August 14, 2014Applicant: FUTURE DIAL, INC.Inventors: George Huang, Dwight Sing Huang