Abstract: In an exemplary embodiment, a server system stores a plurality of textual scripts in a database server in association with a plurality of contractor actions. Each of the textual scripts comprises an alert notifying the contractor of an obligation to perform the associated contractor action. The server system generates a plurality of deadlines by which the contractor is required to perform the contractor actions, and provides a user interface that allows a user to submit a plurality of notices of completion for the contractor actions. If a particular notice of completion is not submitted by the deadline for the contractor action, the server system selects the textual script associated with the contractor action, converts the textual script to a voice message, and initiates transmission of the voice message to the contractor via a telephone network.

Abstract: In an exemplary embodiment, a server system provides a user interface that allows users to submit a variety of claim data for an insurance claim stemming from water damage to an insured property. The server system utilizes the user-submitted claim data to generate additional claim data. The user-submitted claim data and the generated claim data together include (a) information on the damaged structural materials within the insured property and (b) information on the restoration of the damaged structural materials within the insured property. The user interface of the server system presents multiple web pages that display all of the claim data for the users so as to enable management of the insurance claim. The users may comprise an insurance carrier, a claim adjuster, an insurance agent, a claim administrator, a contractor and/or a claimant.

Abstract: In an exemplary embodiment, a server system provides a user interface that allows a user to Submit daily moisture content readings for a variety of damaged property during the restoration process. The user interface also allows a user to submit target values for each of the moisture content readings. The user interface presents a web page that displays the daily moisture content readings in proximity to the target values to enable a determination of whether the damaged property has been restored to a pre-loss condition. The user interface allows a user to print a certificate of restoration when the moisture content readings have reached the target values to certify that the damaged property has been restored to the pre-loss condition.

Abstract: In an exemplary embodiment, a server system stores a plurality of textual scripts in a database server in association with a plurality of contractor actions. Each of the textual scripts comprises an alert notifying the contractor of an obligation to perform the associated contractor action. The server system generates a plurality of deadlines by which the contractor is required to perform the contractor actions, and provides a user interface that allows a user to submit a plurality of notices of completion for the contractor actions. If a particular notice of completion is not submitted by the deadline for the contractor action, the server system selects the textual script associated with the contractor action, converts the textual script to a voice message, and initiates transmission of the voice message to the contractor via a telephone network.

Abstract: In an exemplary embodiment, a server system includes a user interface that allows a first user (such as a claim administrator or an insurance carrier) to submit the date/time that a contractor is dispatched to an insured property and that allows a second user (such as a claim administrator or the contractor) to submit the date/time that the contractor arrives at the insured property. If the date/time that the contractor arrives at the insured property is not submitted within a specified period of time from the date/time that the contractor is dispatched to the insured property, the server system initiates the transmission of one or more automated reminder messages to the contractor. As such, the contractor's arrival at the insured property is expedited to thereby mitigate damage to the insured property.

Abstract: In an exemplary embodiment, a server system provides a user interface that allows a user to submit a category and a class of water loss and dimension data for one or more rooms within a drying chamber. The server system utilizes this drying chamber data to generate air movement requirements and dehumidification requirements for the drying chamber. The user interface presents a web page that displays these requirements to enable a selection of restoration equipment. The user interface of the server system also allows a user to submit daily inspection readings during the restoration process. The server system utilizes the inspection readings to generate drying condition indicators, such as plots of the specific humidity, grain depression and temperature at various inspection locations. The user interface presents a web page that displays the drying condition indicators to enable a determination of whether the drying chamber presents an acceptable drying environment.